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Front Desk Coordinator

2 months ago

Brooksville, Florida, United States National Vision Full time
{"Job Title": "Front Desk Receptionist", "Job Description": "About the Role

As the face of our stores, Receptionists play a vital role in delivering exceptional customer service and ensuring a smooth flow of customers through the store. They are responsible for greeting and welcoming customers in a friendly manner, keeping organized patient records, and helping patient schedules flow smoothly.

Key Responsibilities
  • Ensures high-quality customer service while following all safety protocols.
  • Ensures a smooth flow of customers through the store.
  • Answers, screens, and forwards incoming phone calls in accordance with National Vision protocol.
  • Processes and understands managed care plans while obtaining document information from the insurance company as needed.
  • Provides customers with basic and accurate information.
  • Schedules and confirms appointments, follow-up visits, and classes.
  • Files all patient records daily and pulls patient files for the next day's appointments.
  • Checks order status and notifies customers when orders are in or of any delays.
  • Keeps the reception area tidy and presentable with all necessary materials.
  • Receives, sorts, distributes daily mail/deliveries, and maintains inventory of office supplies.
  • Participates in regularly scheduled mandatory communication meetings.
Requirements
  • Experience as a Receptionist, Front Office Representative, or similar role preferred but not required.
  • 0-2 years related experience or training preferred.
  • Experience handling multiple phone lines preferred.
  • Strong customer service skills required.
  • Strong organizational skills required.
About National Vision

National Vision is a leading optical retailer with a commitment to delivering quality eye care and eyewear to our customers. We believe everyone deserves to see their best to live their best, and we strive to make quality eye care and eyewear more affordable and accessible.

", "Company Description": "National Vision is a leading optical retailer with a commitment to delivering quality eye care and eyewear to our customers. We believe everyone deserves to see their best to live their best, and we strive to make quality eye care and eyewear more affordable and accessible.", "Language Code": "en-US"}