Reservations Agent

Cabot Citrus Farms is a premier golf destination and resort community located in the heart of Florida's Nature Coast. Our property boasts 1,200 acres of rolling land, featuring two revitalized 18-hole courses, a par-3 course, a new clubhouse, and extensive practice facilities.

We are seeking a highly skilled and experienced Reservations Agent to join our team at Cabot Citrus Farms. As a key member of our reservations team, you will be responsible for handling incoming inquiries, booking tee times, overnight accommodations, and activities. You will also be responsible for maintaining a daily presence on-site, building strong relationships with team members, community stakeholders, guests, and prospective real estate buyers.

• Serve as an ambassador for the property, handling incoming inquiries and booking requests
• Manage itinerary planning, including coordinating all aspects of the guest journey
• Field general inquiries and direct calls to the appropriate department
• Organize and catalog CRM data, including guest information and relevant questions and preferences
• Possess proficiency with all systems and software
• Proficiency with all systems and processes to be able to train the Reservations team members
• Maintain strong knowledge of resort and area offerings, promotions, and offers, including the ability to make recommendations and dynamic suggestions for guests
• Communicate effectively both verbally and in writing with internal and external guests, as well as other departments
• Comfort with upselling and promoting a variety of premium products
• Address and resolve guest service issues in a positive manner
• Block special request reservations, VIP reservations, and/or room assignments
• Maintain and organize both hotel and guest information, whether on a computer or regular file system
• Answer questions concerning reservations for employees of other departments, including but not limited to Front Office, Sales & Marketing, Golf Operations, and Executive Office

• Bachelor's degree or equivalent working experience required
• Strong ability to multitask and complete multiple assignments simultaneously
• At least 1 year of Reservations Agent experience or other Hospitality related experience is required
• Familiarity with PBX operations and internal guest communication systems a plus
• Must be able to speak, read, write, and understand the primary language(s) used in the workplace
• Requires excellent communication skills, both verbal and written
• Takes a proactive approach towards decision-making and resolving challenges
• Takes initiative and makes suggestions to solve problems
• Complete knowledge of resort offerings, hotel rooms, and meeting-related services available to guests
• Experience in a golf property preferred
• Ability to communicate effectively with internal and external guests, exercising patience, tact, and diplomacy
• Must possess proficient computer skills, including, but not limited to, Microsoft Word, Outlook, and Excel, as well as internet
• Comprehension of the reservation sales process
• Analytical approach to problem solving
• Dynamic, enthusiastic, and innovative leader who thrives under pressure
• Skilled in service recovery, consistent guest follow and follow through
• Ability to maintain confidentiality and discretion, especially with high-profile individuals

• Ability to spend long hours moving around, walking, sitting, standing, and crouching while performing other duties
• Ability to work long hours sitting or standing at a desk in an office setting
• Ability to answer phones and wear appropriate phone headset to maintain functionality and privacy on calls
• Ability to lift, carry, push, pull, or otherwise move luggage and objects up to 50 pounds

Cabot Citrus Farms is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.