Service Consultant
3 days ago
Ramona Tire & Service Centers has been a trusted name in Southern California for over 45 years, renowned for honesty and integrity. With 17 convenient locations, we offer professional automotive service and new tires at reasonable prices. Our mission is to provide the highest quality customer service available anywhere.
Job SummaryThe Sales/Service Advisor is responsible for promoting all products and services offered by Ramona Tire while adhering to the company's store standards and expectations.
Key Responsibilities- Greet customers in a professional and courteous manner, both in person and on the telephone, using the Company's standardized customer service techniques.
- Listen to and thoroughly document customer concerns; inspect vehicle and refer to service history to accurately identify and verify customer service needs.
- Recommend services according to appropriate level of knowledge, clearly communicating any additional recommendations from the Automotive Technician to the customer.
- Promote the sales of appropriate services, parts, and accessories by demonstrating an understanding of the product and associated service requirements.
- Provide customers with an accurate quote that includes cost and time of completion for the services approved by the customer.
- Follow proper procedures when cashing out a customer's ticket, including a review of the completed multi-point inspection and explanation of applicable warranties.
- Conduct post-repair and declined services follow-up phone calls to ensure customer satisfaction for all individual customers.
- Track all new returns, core returns, and warranty parts for individual customers.
- Competitive Bi-Weekly Pay
- Tuition Reimbursement
- Paid Vacation and Sick Time
- 6 Paid Holidays
- Medical, Dental, and Vision Insurance (Effective 1st of the Month after Hire)
- Life Insurance (Company paid)
- 401(k) Retirement Savings Plan with Company Match
- Discounted Services on Personal and Immediate Family Vehicles
- Opportunity for Advancement
- Prior experience as a Service Advisor is helpful, but not required.
- Professional appearance and proven ability to work in a process-driven environment.
- Possess a valid driver's license or obtain a valid driver's license within 30 days of hire date.
- Ability to work Mondays - Saturdays.
Ramona Tire & Service Centers is an equal opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression, or any other characteristic protected by federal, state, or local laws.
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