Chief Marketing Operations Officer, Digital Transformation

6 days ago

Santa Clara, California, United States Servicenow Full time
Company Overview

At Servicenow, we empower organizations to drive digital transformation and improve service delivery. Our technology enables businesses to automate processes, enhance customer experiences, and streamline operations.

We're a global company with over 7,700 customers, including 85% of the Fortune 500. We're proud to be recognized as one of FORTUNE's 100 Best Companies to Work For and World's Most Admired Companies.

We believe in creating an inclusive environment where all voices are heard, valued, and respected. We welcome candidates from diverse backgrounds and encourage applications from individuals who may not have a traditional path to this role.

Salary

The estimated salary for this position is $173,100 - $302,900 per year, depending on location and qualifications. We offer equity (when applicable), variable/incentive compensation, and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure.

Job Description

This critical role will report to the Senior Director of Digital Scaled Marketing. As Chief Marketing Operations Officer, you'll work closely with the VP of Digital Marketing to provide strategic support, facilitate communication and collaboration, drive operational efficiency, and ensure the successful execution of key initiatives within the digital marketing organization.

You'll be an essential partner to the VP and their leadership team, playing a pivotal role in enabling the achievement of departmental goals and driving the overall success of Servicenow's digital marketing efforts.

Responsibilities
  1. Strategic Partnership: Collaborate with the VP of Digital Marketing Strategy and Operations to understand the vision, objectives, and priorities of the department. Provide strategic advice, recommendations, and insights to inform decision-making and drive organizational success.
  2. Operational Excellence: Develop and implement operational processes, systems, and frameworks to streamline workflows, improve efficiency, and enhance the overall effectiveness of the Digital Marketing organization.
  3. Rhythm of Business: Run Quarterly Business Reviews, All Hands Meetings, Leadership Meetings, Offsites, and Workshops, and drive special projects and global alignment.
  4. Cross-functional Collaboration: Foster effective collaboration and communication between the digital marketing team and other departments within and external to Marketing at Servicenow.
  5. Performance Tracking and Reporting: Coordinate timely delivery of reporting and provide quality control with context to assure global alignment and readiness for executive-level audiences.
  6. Project Management: Lead and oversee key projects and initiatives within the Digital Marketing organization. Define project scope, objectives, timelines, and deliverables.
Required Skills and Qualifications

To succeed in this role, you'll need:

  • A Bachelor's degree in marketing, business administration, or a related field (Master's degree preferred).
  • 5+ years of experience in Digital Marketing, with a focus on strategic planning, operations, or project management.
  • A strong understanding of Digital Marketing concepts, platforms, and technologies.
  • Prior experience as a Chief of Staff or Ops experience is essential.
  • Proven track record of driving operational efficiency and process improvement within a marketing organization.
Benefits

As a member of our team, you'll enjoy:

  • A competitive salary and bonus structure.
  • Equity (when applicable).
  • A comprehensive benefits package, including health insurance, a 401(k) Plan with company match, ESPP, and more.

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