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Operations Director

2 months ago

Denver, Colorado, United States Project Canary Full time
Job Description

**About the Role**

We are seeking a highly experienced and strategic Head of Operations to lead and optimize our operational functions. The ideal candidate will be instrumental in scaling our operations, ensuring efficient processes, and enhancing overall organizational effectiveness.

Key Responsibilities

  • Strategic Leadership: Develop and execute the operational strategy in alignment with company goals and growth objectives.
  • Partner with Executive Leadership: Collaborate with executive leadership to shape long-term operational plans and ensure alignment with the company's vision and mission.
  • Operational Excellence: Oversee daily operations across all departments, including supply chain, partner relationships, regulatory reporting, and customer support.
  • Implement Best Practices: Implement best practices and process improvements to enhance efficiency, reduce costs, and improve overall performance.
  • Team Management: Lead, mentor, and develop a high-performing operations team, fostering a culture of collaboration, accountability, and innovation.
  • Cross-Functional Collaboration: Work closely with product development, engineering, sales, and finance teams to ensure seamless integration of hardware and software solutions.
  • Supply Chain and Vendor Management: Oversee supply chain operations, including procurement, logistics, and inventory management, to ensure timely and cost-effective delivery of products.
  • Customer Experience: Ensure exceptional customer experience by implementing and optimizing support processes and addressing customer feedback effectively.
  • Compliance and Risk Management: Ensure compliance with industry regulations, standards, and best practices related to emissions management and hardware/software integration.

Qualifications

  • Bachelor's degree in Business Administration, Operations Management, Engineering, or a related field.
  • Proven experience (10+ years) in an operations management role within a hardware-enabled software company, with a track record of leading successful teams and scaling operations.
  • Strong understanding of hardware manufacturing processes, software development cycles, and supply chain management.
  • Excellent leadership, communication, and interpersonal skills, with the ability to influence and drive change across the organization.
  • Analytical mindset with strong problem-solving skills and a data-driven approach to decision-making.