Director of Operations

5 days ago


Denver, Colorado, United States MB2 Dental Full time
Director of Operations

MB2 Dental is seeking a seasoned Director of Operations to lead and inspire our affiliate practices across the vibrant Midwest region. As a key member of our leadership team, you will be responsible for strategically overseeing and mentoring managers while directly driving multiple dental practices' operational and financial success within your assigned territory.

Key Responsibilities:
  • Client Service and Team Development: Demonstrate exceptional client service through effective communication, identify team members' strengths and areas for leadership and management growth, and coach and guide team members to excel in service excellence.
  • Recruitment and Onboarding: Lead recruitment efforts, partnering with HR for successful staffing, reduced turnover, and team development, and facilitate smooth onboarding for seamless integration.
  • Operations and Quality: Train operations team for efficient and accurate task execution, ensure quality through audits and additional training, and set and monitor clear business and development goals.
  • Strategic Decision-Making: Collaborate with owners and MB2 leadership on strategic, operational decisions, analyze key metrics, implement corrective actions, and create long-term growth plans.
  • Program Development: Partner with MB2 departments for sustainable programs, strategically address areas for improvement, and tailor messages for effective communication.
  • Project Management: Maintain project organization and updates through charters and meetings, understand performance drivers and benchmarks, and course correct for sustained success.
  • Practice Improvement: Assess practice needs, plan improvements, and ensure team compliance with training and reviews, and offer constructive feedback for continuous enhancement.
Requirements:
  • 3+ years of dental management experience or a bachelor's degree in a related field
  • Preferred experience in dental office management
  • Strong attention to detail and exceptional organizational abilities
  • Proficiency in delegation and remote management
  • Excellent communication skills, capable of effective communication across all organizational levels


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