Premium Suite Supervisor

6 days ago


Allentown, Pennsylvania, United States Oak View Group Full time
Premium Suite Supervisor Job Description

Oak View Group is seeking a highly skilled and experienced Premium Suite Supervisor to join our team. As a Premium Suite Supervisor, you will be responsible for overseeing the delivery of exceptional guest experiences in our premium suites.

Key Responsibilities:
  • Ensure seamless execution of events in premium suites, including setup, service, and breakdown.
  • Provide exceptional guest service, responding to requests and resolving any issues promptly.
  • Collaborate with the Premium Hospitality Manager to develop and implement strategies to enhance the guest experience.
  • Maintain accurate records of events, including financials, inventory, and guest feedback.
  • Ensure compliance with company policies, procedures, and regulatory requirements.
Requirements:
  • 3+ years of experience in a premium hospitality setting, with a focus on event service and guest experience.
  • Proven track record of delivering exceptional guest service and resolving issues in a fast-paced environment.
  • Strong communication and interpersonal skills, with the ability to work effectively with diverse stakeholders.
  • Ability to work a flexible schedule, including evenings, weekends, and holidays.
  • Valid food handling and alcohol service certification, or willingness to obtain within 60 days of hire.
What We Offer:
  • A competitive hourly wage, plus tips.
  • A comprehensive benefits package, including 401(k) savings plan and matching.
  • Opportunities for professional growth and development in a dynamic and innovative company.

Oak View Group is an equal opportunity employer, committed to diversity and inclusion. We welcome applications from qualified candidates who share our values and are passionate about delivering exceptional guest experiences.



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