Premium Suite Supervisor

10 hours ago

Allentown, Pennsylvania, United States Oak View Group Full time
About Oak View Group

Oak View Group is a global leader in venue development, management, and premium hospitality services for the live event industry. Our company offers a 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

Job Summary

The Premium Suite Supervisor is a key member of our hospitality team, responsible for overseeing and assisting with the serving of guests in the Suites. This role requires a personable and adaptable individual who can work in an ever-changing fast-paced environment. The successful candidate will be familiar with all food and beverage products available on the menu and able to communicate effectively with guests regarding the product.

Key Responsibilities
  • Oversee the setup of food service areas within specific suites based on pre-order.
  • Ensure all suites are set prior to event, based on communication received of orders.
  • Communicate effectively with counterparts in the department.
  • Ensure quality and hospitality throughout the premium areas of the arena.
  • Assist in closing out financials per event and ensure correct billing takes place.
  • Direct any other inquiries (not regarding food and beverage) to the correct entity and/or personnel.
  • Monitor and maintain food quality.
  • Assist management with monitoring department policies and procedures, upholding safety and sanitation standards, and ensuring a positive atmosphere for team members and guests.
  • Maintain, resolve, and enforce cash handling policies and procedures.
  • Monitor and enforce safe alcohol policies and procedures.
  • Monitor and maintain inventory control and product requisition.
  • Have full knowledge of food and beverage menu items and accompaniments.
  • Responsible for supervising the service of beverages to guests, including alcoholic beverages.
  • Responsible for observing guests to respond to any additional requests.
  • Responsible for ensuring suites have all necessary service-ware.
  • Maintains sanitation, health, and safety standards in work areas.
  • Assures that the locations equipment is operable and clean prior to the start of an event.
  • Responsible for recognizing guests that are visibly intoxicated and taking action to cut off alcohol to such individuals.
  • Enforce all OVG policies and procedures.
  • Report disciplinary issues, accidents, incidents, illnesses, or serious performance issues to the Premium Hospitality Manager, HR, or the General Manager immediately.
  • Assist the management team with projects, including training, inventory, and special events.
  • All other duties as assigned by management.
Requirements
  • High school diploma or equivalent preferred.
  • Must be 18 or over.
  • At least 3 years of experience serving in a premium setting.
  • At least 1 year supervisory experience.
  • Possess valid food handling and alcohol service certificate if required by state and federal regulations (or be willing to obtain one within a 60-day time-frame from date of hire).
  • Excellent interpersonal and communication skills and a friendly, positive attitude with co-workers, management staff, volunteers, and guests.
  • Ability to work a flexible schedule, including nights, weekends, some holidays, and long hours.
  • Ability to prioritize tasks in a fast-paced environment.
  • Excellent customer service, organization, and time management.
  • Ability to work with a variety of personalities, keeping a positive attitude and a solution-based outlook.
  • Ability to work independently with minimal supervision.
  • Ability to remain focused in a loud and busy environment.
Equal Opportunity Employer

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis, including, but not limited to, veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information, or any other protected class under federal, state, or local law.

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