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Program Management Senior Lead

2 months ago

Chicago, Illinois, United States Salesforce Inc Full time
{"h1": "Senior Program Manager", "p": "At Salesforce, we're committed to creating a workforce that reflects society through inclusive programs and initiatives. As a Senior Program Manager, you'll play a key role in driving operational rigor and supporting special projects to change and grow the business.

Responsibilities:

* Partner with Account Success Leadership team members to perform ad-hoc analyses across multiple data sets and tools, interpreting key performance metrics to deliver insights and recommendations to leadership.
* Evaluate ongoing business performance against Targets, identifying areas of growth and opportunity.
* Collaborate cross-functionally with the Account Success Technology team & CSG Business Intelligence team to ensure successful data analysis is transformed into data sets and Tableau dashboards to provide broad 'run the business' support across the Account Success team.
* Build executive-level presentations for global leadership reviews and support quarterly business reviews.
* Support GTM planning process in partnership with the Account Success Strategy & Programs teams and the CSG Business Intelligence team.

Requirements:

* Excellent presentation and executive engagement skills.
* Self-starter and high degree of motivation to go above and beyond the task at hand and succeed in a collaborative, fast-paced environment.
* Outstanding written and verbal communication skills, with the ability to craft compelling stories for diverse audiences to communicate strategy.
* Strong business acumen and stakeholder management.
* Proven track record to structure and transition sophisticated problems to solutions.
* Customer Success Strategy Experience or 10+ years of professional experience, ideally in consulting or sales strategy/business operations roles.
* Experience with Business Analysis, Data Visualization and Marketing Analytics, as well as the ability to translate sophisticated information into easily consumable insights.
* Solid understanding of Org62, Tableau, Snowflake, SQL and Data Cloud.
* Flexible schedule, the ability to work with our global Account Success teams in different time zones.
* Ability to travel on a quarterly basis.

Desired Skills/Experience:

* Fortune 100 management or strong understanding of Customer Success.
* Knowledge of Salesforce product and platform features, capabilities, and best use.
* Experience with an enterprise CRM or customer service application.

Accommodations:

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Posting Statement:

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at and explore our company benefits at .

Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.

Salesforce welcomes all.

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