IT Support Specialist

2 months ago


Cape May, New Jersey, United States Y-Tech LLC Full time
Job Summary

Y-Tech LLC is seeking an experienced IT Support Specialist to join our team in Cape May, NJ. As a key member of our support team, you will be responsible for providing top-notch technical assistance to our customers, ensuring their hardware and software needs are met.

Key Responsibilities
  • Provide technical support to customers via phone, email, and in-person visits
  • Install, troubleshoot, and maintain hardware and software systems
  • Develop and deliver training sessions to customers on software and hardware usage
  • Conduct feasibility studies and trade-off analyses to identify solutions to customer problems
  • Ensure the rigorous application of information security and cybersecurity policies, principles, and practices
Requirements
  • 6 years of progressive experience in Information Processing, with 3 years specialized in Information Processing and 2 years concentrated experience in installing, diagnosing problems, and training customers
  • IT-II security clearance or current National Agency Check with Local Agency Check and Credit Check (NACLC)
  • DoD Approved 8570 Baseline Certification: Category IAT Level II (Security + (CE))

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