IT Support Specialist

4 weeks ago


Cape May, New Jersey, United States Y-Tech LLC Full time

Y-Tech LLC is seeking a skilled IT Support Specialist to join their team in Cape May, NJ. This role involves providing top-notch customer support services, including installation, troubleshooting, user assistance, and training. Key responsibilities include diagnosing and resolving problems, planning and analyzing work processes, researching and reporting patterns of problems, developing training materials, and performing computing/information system training sessions. Additionally, the successful candidate will be responsible for installing, troubleshooting, and maintaining hardware and software, performing backup and recovery operations, and consulting with users to identify needs and requirements. A strong understanding of information security/Cybersecurity policies, principles, and practices is essential. The ideal candidate will have six years of progressive experience in the field of Information Processing, with three years of specialized experience in Information Processing and two years of concentrated, hands-on experience in installing, diagnosing problems, and training customers in the use of software and hardware.

Security/Certification Requirements:

The successful candidate must possess an IT-II security clearance or have a current National Agency Check with Local Agency Check and Credit Check (NACLC) at the time of proposal submission. Additionally, a DoD Approved 8570 Baseline Certification, specifically Category IAT Level II (Security + (CE)), is required.


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