Customer Service Representative

24 hours ago


Sacramento, California, United States Covered California Full time
Job Title: Customer Service Representative

At Covered California, we are seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, answering their questions, and resolving their issues in a timely and professional manner.

Key Responsibilities:
  • Respond to customer inquiries and resolve issues in a timely and professional manner
  • Provide accurate and up-to-date information to customers regarding health coverage options and enrollment processes
  • Work collaboratively with internal teams to resolve customer issues and improve overall customer experience
  • Meet or exceed performance metrics and quality standards
Requirements:
  • High school diploma or equivalent required; associate's or bachelor's degree preferred
  • Minimum 1 year of customer service experience, preferably in a call center environment
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and meet performance metrics
What We Offer:
  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • Collaborative and dynamic work environment
  • Recognition and rewards for outstanding performance

If you are a customer-focused and results-driven individual who is passionate about providing exceptional service, we encourage you to apply for this exciting opportunity to join our team at Covered California.



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