Customer Service Representative
24 hours ago
At Covered California, we are seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, answering their questions, and resolving their issues in a timely and professional manner.
Key Responsibilities:- Respond to customer inquiries and resolve issues in a timely and professional manner
- Provide accurate and up-to-date information to customers regarding health coverage options and enrollment processes
- Work collaboratively with internal teams to resolve customer issues and improve overall customer experience
- Meet or exceed performance metrics and quality standards
- High school diploma or equivalent required; associate's or bachelor's degree preferred
- Minimum 1 year of customer service experience, preferably in a call center environment
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and meet performance metrics
- Competitive salary and benefits package
- Opportunities for professional growth and development
- Collaborative and dynamic work environment
- Recognition and rewards for outstanding performance
If you are a customer-focused and results-driven individual who is passionate about providing exceptional service, we encourage you to apply for this exciting opportunity to join our team at Covered California.
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