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Customer Service Representative

2 months ago

Warwick, United States CTI Consulting Full time

Key Responsibilities:

  • Customer Interaction: Handle inbound and outbound calls in a professional and courteous manner. Respond to customer inquiries, resolve issues, and provide information about our company's products and services.
  • Problem Resolution: Actively listen to customers, identify their needs, and offer appropriate solutions. Escalate complex issues to the appropriate department or supervisor as necessary.
  • Data Entry: Accurately record customer interactions and update customer information in our system. Maintain detailed and organized records of customer inquiries and resolutions.
  • Product Knowledge: Stay informed about our company's products, services, and promotions to provide accurate and up-to-date information to customers.
  • Quality Assurance: Ensure a high level of customer satisfaction by adhering to company policies and procedures. Monitor and improve call quality through feedback and ongoing training.
  • Team Collaboration: Work collaboratively with team members to achieve department goals and improve customer service processes. Participate in team meetings and training sessions.

Qualifications:

  • Education: High school diploma or equivalent. Some college coursework or a degree is a plus.
  • Experience: Previous experience in a call center, customer service, or related field is preferred but not required. Training will be provided.
  • Skills:
    • Excellent verbal and written communication skills.
    • Strong problem-solving and conflict resolution abilities.
    • Proficiency in using computer systems and software applications.
    • Ability to multitask and manage time effectively.
    • Patience, empathy, and a positive attitude.