Hardware Operations Manager
6 days ago
As a Hardware Operations Manager at Westlake Ace Hardware, Inc., you will play a vital role in ensuring the seamless operation of our stores. Your primary responsibility will be to oversee store operations in the absence of senior management and lead by example, showcasing exceptional customer service skills.
The ideal candidate will possess previous retail management experience, preferably in the hardware industry, and have a strong understanding of inventory management, staff supervision, and customer engagement. If you're passionate about delivering excellent customer experiences and driving business success, we encourage you to apply for this exciting opportunity.
We offer a competitive salary of $62,000 - $70,000 per year, depending on location and experience. Our comprehensive benefits package includes health insurance, 401(k) matching, and paid time off. As an equal opportunity employer, we welcome applicants from diverse backgrounds and are committed to creating an inclusive work environment.
About Us
Westlake Ace Hardware, Inc. is a leading retailer of hardware, home improvement, and gardening products. We pride ourselves on providing exceptional customer service and building strong relationships with our customers and communities. Our company values include Service, Passion, Respect, Integrity, Teamwork, and Excellence.
Responsibilities
- Manage store operations in the absence of senior management, ensuring smooth day-to-day operations and high customer satisfaction.
- Lead by example, demonstrating exceptional customer service skills and promoting a positive store atmosphere.
- Supervise staff members, providing guidance, support, and constructive feedback to ensure they meet performance expectations.
- Collaborate with colleagues to achieve sales goals, drive business growth, and maintain a clean and organized store environment.
- Implement visual merchandising strategies to enhance store displays and promote products effectively.
- Maintain accurate records, manage inventory levels, and optimize stockroom operations to minimize waste and maximize productivity.
Requirements
- Bachelor's degree in Business Administration, Marketing, or related field (or equivalent experience).
- Minimum 3 years of retail management experience, preferably in the hardware industry.
- Proven track record of driving sales growth, improving customer satisfaction, and reducing operational costs.
- Excellent communication, leadership, and problem-solving skills.
- Able to work flexible hours, including evenings and weekends, as needed.
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