Operations Director for Hardware Store

5 days ago


San Angelo, Texas, United States Westlake Hardware, Inc. Full time
Job Summary

We are seeking an experienced Operations Director to join our team at Westlake Ace Hardware, Inc. in the United States. As a key member of our management staff, you will be responsible for overseeing overall store operations and ensuring the achievement of company goals and directives.

About Us

Westlake Ace Hardware is one of the largest hardware retailers in the United States, operating over 220 neighborhood stores across the country. Our mission is to provide exceptional customer service, quality products, and a positive work environment for our associates.

Responsibilities

The successful candidate will possess excellent leadership skills, with the ability to motivate and guide a team of associates. Key responsibilities will include:

  • Customer Service: Provide positive representation of Westlake Ace Hardware, proactively assist customers in solving problems, and ensure all calls and pages are answered promptly and courteously.
  • Store Operations: Supervise the general operations of the entire store, including opening and closing procedures, implementation of Store Support Center programs, and ensuring successful Loss Prevention, Safety, and Internal Audits.
  • Hiring & Training: Assist in training of all associates, actively recruit and promote the advancement of Westlake Ace associates, and participate in weekly management staff meetings.

Requirements

The ideal candidate will have a high school diploma or equivalent, previous retail management experience, and hardware experience. They must also possess excellent communication and problem-solving skills, with the ability to work effectively in a fast-paced environment.

Compensation

The salary for this position is estimated to be between $60,000 and $70,000 per year, based on experience and location. We offer a competitive benefits package, including health insurance, retirement savings plan, and paid time off.



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