Nurse Triage Specialist
4 weeks ago
As a key member of our team at Providence Community Health Centers, the Nurse Triage Specialist will play a vital role in providing exceptional patient care and support in a fast-paced call center environment.
Job Summary:
The Nurse Triage Specialist will be responsible for receiving, triaging, and responding to incoming telephone calls from patients seeking clinical direction and advice. This role requires a skilled and compassionate nurse who can quickly and accurately assess patient needs, provide guidance, and direct patients to the appropriate level of care.
Responsibilities:
- Receive and triage incoming telephone calls from patients, using standardized adult and pediatric protocols to assess patient needs and provide guidance.
- Direct patients to the appropriate level of care, ensuring timely and effective access to medical services.
- Make clinically appropriate recommendations for action/intervention and issue resolution.
- Identify emergent situations and effectively triage to higher levels of care.
- Collaborate with healthcare providers and other team members to ensure seamless patient care and support.
Requirements:
- Licensed Registered Nurse (RN) in good standing without restriction in the state of Rhode Island.
- Minimum of 5 years nursing experience in an emergency room setting, primary care, or urgent care clinic.
- Strong nursing assessment skills and level of comfort working in a fast-paced medical environment.
- Experience in Triage, or similar ability to rapidly use the nursing process to assess, diagnose, plan, implement, and evaluate in real-time situations.
- Comfortable communicating with patients with the use of interpreters.
- Spanish speaking strongly preferred.
Education:
- Bachelor's degree preferred or equivalent work experience.
- BLS Certification required.
Providence Community Health Centers is an Equal Opportunity Employer (EOE) and welcomes applications from diverse candidates.
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