Nurse Triage Specialist

4 weeks ago


Warwick RI, United States Providence Community Health Centers Full time

As a key member of our team at Providence Community Health Centers, the Nurse Triage Specialist will play a vital role in providing exceptional patient care and support in a fast-paced call center environment.

Job Summary:

The Nurse Triage Specialist will be responsible for receiving, triaging, and responding to incoming telephone calls from patients seeking clinical direction and advice. This role requires a skilled and compassionate nurse who can quickly and accurately assess patient needs, provide guidance, and direct patients to the appropriate level of care.

Responsibilities:

  • Receive and triage incoming telephone calls from patients, using standardized adult and pediatric protocols to assess patient needs and provide guidance.
  • Direct patients to the appropriate level of care, ensuring timely and effective access to medical services.
  • Make clinically appropriate recommendations for action/intervention and issue resolution.
  • Identify emergent situations and effectively triage to higher levels of care.
  • Collaborate with healthcare providers and other team members to ensure seamless patient care and support.

Requirements:

  • Licensed Registered Nurse (RN) in good standing without restriction in the state of Rhode Island.
  • Minimum of 5 years nursing experience in an emergency room setting, primary care, or urgent care clinic.
  • Strong nursing assessment skills and level of comfort working in a fast-paced medical environment.
  • Experience in Triage, or similar ability to rapidly use the nursing process to assess, diagnose, plan, implement, and evaluate in real-time situations.
  • Comfortable communicating with patients with the use of interpreters.
  • Spanish speaking strongly preferred.

Education:

  • Bachelor's degree preferred or equivalent work experience.
  • BLS Certification required.

Providence Community Health Centers is an Equal Opportunity Employer (EOE) and welcomes applications from diverse candidates.



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