RN Call Center Triage

2 weeks ago


Warwick, United States Providence Community Health Centers Full time

Provide full-time triage nurse responsibilities in a call center environment, serving an urban community health center patient
population, in accordance with the policies and procedures and philosophy of PCHC. All duties/responsibilities are
performed across life cycle (infants, children, adolescents, and adults).

Duties & Responsibilities:

  • Receive, triage and respond to incoming telephone calls from patients seeking clinical direction and advice.
  • Uses standardized adult and pediatric protocols. Seeks assistance when a protocol is not available or when clinically appropriate.
  • Quickly and accurately assesses patient's needs by actively listening to caller and asking proactive questions.
  • Directs patient to the appropriate level of care. When appropriate, ensures the patient is correctly scheduled with a PCHC provider.
  • Identifies emergent situations and effectively triages to higher level of care.
  • Makes clinically appropriate recommendations for action/intervention and issue resolution.
Qualifications:
  • Licensed Registered Nurse (RN) in good standing without restriction in the state of Rhode Island. Must have excellent assessment, critical thinking, and communication and customer service skills.
  • Minimum of 5 years nursing experience in an emergency room setting, primary care, or urgent care clinic.
  • Work experience as a community health nurse preferred.
  • Strong nursing assessment skills and level of comfort working in a fast paced medical environment, both independently and as a member of the medical team.
  • Experience in Triage, or similar ability to rapidly use the nursing process to assess, diagnose, plan, implement and evaluate in real-time situations.
  • Comfortable communicating with patients with the use of interpreters.
  • Spanish speaking strongly preferred.
Education:
  • Bachelor's degree preferred or equivalent work experience.
  • BLS Certification required.

PCHC is EOE/M/F/D/V/SO
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