Technical Support Specialist

3 weeks ago


Brownsville, Texas, United States Teleperformance USA Full time
About the Role

We are seeking a highly skilled Technical Support Representative to join our team at Teleperformance USA. As a Technical Support Representative, you will be responsible for providing exceptional customer service and technical assistance to our clients.

Key Responsibilities
  • Provide front-line technical assistance to customers via phone, email, or chat
  • Support clients with technical issues related to internet services, devices, and software
  • Troubleshoot and resolve technical problems in a timely and efficient manner
  • Deliver high-quality support to customers, ensuring a positive experience
  • Work collaboratively with the team to achieve customer satisfaction and resolution goals
Requirements
  • 6 months of customer service experience preferred
  • Ability to type 25 wpm
  • High School Graduate or GED
  • Comfort with desktop computer systems
  • Proven oral and written communication skills
  • Logical problem-solving skills
  • Ability to navigate Windows operating systems
  • Organization and work prioritization skills
About Teleperformance USA

Teleperformance USA is a global digital business services company that delivers exceptional customer experiences for some of the world's most recognized brands. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We believe that when employees are happy and healthy, they are more productive, creative, and engaged.



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