Technical Support Specialist
2 weeks ago
We are a global digital business services company that delivers innovative solutions to help businesses thrive in a rapidly changing world.
Our team is passionate about providing exceptional customer experiences, and we're looking for talented individuals to join us in our mission.
Job Title: Technical Support RepresentativeWe're seeking a skilled Technical Support Representative to join our team in Brownsville, Texas. As a Technical Support Representative, you will be responsible for providing top-notch technical assistance to our customers, resolving technical issues, and delivering exceptional customer experiences.
Key Responsibilities:- Provide first-level technical support to customers via phone, email, or chat
- Resolve technical issues related to internet services, devices, and operating systems
- Support customers with troubleshooting and issue resolution techniques
- Deliver in-scope support for internet service and connectivity-related issues
- Demonstrate advanced product knowledge and problem-solving skills
- Resolve customer issues on the first call as frequently as possible
- Manage trouble tickets and data network issues
- Be patient, courteous, and friendly with customers at all times
- 6 months of customer service experience preferred
- Over 18 years of age
- Ability to type 25 wpm
- High School Graduate or GED
- Comfort with desktop computer systems
- Proven oral and written communication skills
- Logical problem-solving skills
- Ability to navigate Windows operating systems
We offer a dynamic work environment, competitive wages, and a range of benefits, including paid training, medical, dental, vision, 401k, and more. Our team is passionate about delivering exceptional customer experiences, and we're committed to creating a culture of inclusion and diversity.
Teleperformance USA is an Equal Opportunity Employer.
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