Contact Center Manager

2 weeks ago


Vacaville, California, United States Travis Credit Union Full time
Job Overview

Travis Credit Union is seeking a highly skilled and experienced Contact Center Manager to lead our team of customer service professionals. As a key member of our organization, you will be responsible for ensuring exceptional member service and support through our contact center channels.

Key Responsibilities
  • Oversee the daily operations of the contact center, fostering a positive and engaging work environment.
  • Develop and implement strategies to improve contact center performance, efficiency, and customer satisfaction.
  • Lead a team of customer service representatives, providing guidance, coaching, and development opportunities.
  • Collaborate with other departments to ensure seamless communication and service delivery.
  • Monitor and analyze contact center metrics, identifying areas for improvement and implementing corrective actions.
  • Stay up-to-date with industry trends, best practices, and regulatory requirements, ensuring compliance and excellence in customer service.
Requirements
  • Minimum 4 years of experience in a supervisory or leadership role in a contact center environment.
  • Proven track record of improving contact center performance, efficiency, and customer satisfaction.
  • Excellent leadership, communication, and interpersonal skills.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously.
  • Strong analytical and problem-solving skills, with the ability to make informed decisions.
What We Offer
  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
  • Recognition and rewards for outstanding performance.
About Travis Credit Union

Travis Credit Union is a not-for-profit, cooperative financial institution serving over 225,000 members in California. We are committed to building lifelong relationships with our members, helping them achieve their financial goals. Join our team and be part of an organization that values excellence, integrity, and community involvement.



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