Telecom Systems Engineer
3 weeks ago
We are seeking a highly skilled Telecom Engineer to join our team at Saicon Consultants, Inc.
Job Summary:
The Telecom Engineer will be responsible for designing, implementing, and managing telecom systems and networks. The ideal candidate will have a strong background in telecom engineering, with experience in MS Teams and Five9 Contact Center.
Key Responsibilities:
- Lead/Assist with the migration of Avaya Telephony to MS Teams Telephony solution.
- Expert with Avaya & MS Teams Telephony, implementations, and administration.
- Expert with supporting remote telecom services to a remote work force.
- Experienced with Contact Center operations and administration.
- Experienced with IVR call flows and call routing.
- Adept and/or proficient with Networking (Routing, Firewall, etc.)
- Expert in all technical aspects of Telecom services (Avaya, UCaaS, CCaaS,MSTeams, Five9, RightFax, Ether Fax)
- 8+ years of Telecom experience
- 3+ years of proven technical lead and CCaaS experience
- 3 + years of proven technical lead and UCaaS experience
- Proficiency in Five 9 support, Avaya & MS Teams Telephony, administration, migration
- 2 + years of proven experience with administering contact center services
- Adept and/or proficient in Networking.
- Proficient in Telecom operations, administration, and support.
- Five 9, Avaya, MS Teams certifications desirable
About Saicon:
Saicon Consultants, Inc. is a leading provider of IT consulting services. We are committed to delivering high-quality solutions to our clients.
What We Offer:
We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.
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