Guest Services Representative II
4 weeks ago
The Guest Services Representative II will provide critical support to customers with warranty or custom order questions, serving as a subject matter expert and problem solver.
Key Responsibilities- Provide back office, outbound support to customers with warranty or custom order questions.
- Research issues and contact guests with resolutions and next steps.
- Take ownership of escalated guests and ensure any issues are fully resolved.
- Collaborate with internal and external partners to understand customer requests and swiftly resolve.
- Capture accurate notes to summarize interactions on guest accounts.
- Address guest needs using a combination of soft skills, discovery/needs identification, problem solving, available tools, and knowledge of company products and policies.
- Coach and mentor agents in the moment on company processes and procedures.
- Communicate work status and trends to leadership.
- Model the Living Spaces Culture.
- Consistently meet/exceed key metrics.
- Participate in ongoing trainings.
- High school diploma or general education degree (GED).
- 3 years of related experience in a call center or customer service.
- Work experience at Living Spaces is a plus.
- Equivalent combination of education and experience will be considered.
- Proficient knowledge of Microsoft Word, Excel, and Outlook.
- Experience with AX, Genesys Cloud, and MS Dynamics is a plus.
- Medical.
- Dental.
- Vision.
- 401(k) (full and part time eligible).
- Vacation.
- Sick Time.
- Flex Spending Account.
- Employee Assistance Program.
Living Spaces is an Equal Opportunity Employer and participates in E-Verify.
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