Guest Services Representative II

4 weeks ago


La Mirada, California, United States Living Spaces Full time
Job Summary

The Guest Services Representative II will provide critical support to customers with warranty or custom order questions, serving as a subject matter expert and problem solver.

Key Responsibilities
  • Provide back office, outbound support to customers with warranty or custom order questions.
  • Research issues and contact guests with resolutions and next steps.
  • Take ownership of escalated guests and ensure any issues are fully resolved.
  • Collaborate with internal and external partners to understand customer requests and swiftly resolve.
  • Capture accurate notes to summarize interactions on guest accounts.
  • Address guest needs using a combination of soft skills, discovery/needs identification, problem solving, available tools, and knowledge of company products and policies.
  • Coach and mentor agents in the moment on company processes and procedures.
  • Communicate work status and trends to leadership.
  • Model the Living Spaces Culture.
  • Consistently meet/exceed key metrics.
  • Participate in ongoing trainings.
Requirements
  • High school diploma or general education degree (GED).
  • 3 years of related experience in a call center or customer service.
  • Work experience at Living Spaces is a plus.
  • Equivalent combination of education and experience will be considered.
Preferred Skills
  • Proficient knowledge of Microsoft Word, Excel, and Outlook.
  • Experience with AX, Genesys Cloud, and MS Dynamics is a plus.
Benefits
  • Medical.
  • Dental.
  • Vision.
  • 401(k) (full and part time eligible).
  • Vacation.
  • Sick Time.
  • Flex Spending Account.
  • Employee Assistance Program.

Living Spaces is an Equal Opportunity Employer and participates in E-Verify.



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