Guest Services Representative II

16 hours ago


La Mirada, California, United States Living Spaces Full time
Job Summary

The Guest Services Representative II will provide critical support to customers with warranty or custom order questions, serving as a subject matter expert and problem solver.

Key Responsibilities
  • Provide back office, outbound support to customers with warranty or custom order questions.
  • Research issues and contact guests with resolutions and next steps.
  • Take ownership of escalated guests and ensure any issues are fully resolved.
  • Collaborate with internal and external partners to understand customer requests and swiftly resolve.
  • Capture accurate notes to summarize interactions on guest accounts.
  • Address guest needs using a combination of soft skills, discovery/needs identification, problem solving, available tools, and knowledge of company products and policies.
  • Coach and mentor agents in the moment on company processes and procedures.
  • Communicate work status and trends to leadership.
  • Model the Living Spaces Culture.
  • Consistently meet/exceed key metrics.
  • Participate in ongoing trainings.
Requirements
  • High school diploma or general education degree (GED).
  • 3 years of related experience in a call center or customer service.
  • Work experience at Living Spaces is a plus.
  • Equivalent combination of education and experience will be considered.
Preferred Skills
  • Proficient knowledge of Microsoft Word, Excel, and Outlook.
  • Experience with AX, Genesys Cloud, and MS Dynamics is a plus.
Benefits
  • Medical.
  • Dental.
  • Vision.
  • 401(k) (full and part time eligible).
  • Vacation.
  • Sick Time.
  • Flex Spending Account.
  • Employee Assistance Program.

Living Spaces is an Equal Opportunity Employer and participates in E-Verify.



  • La Mirada, California, United States Living Spaces Full time

    Job SummaryThe Guest Services Representative II will provide critical support to customers with warranty or custom order questions. As a subject matter expert, you will research issues, contact guests with resolutions, and ensure any problems are fully resolved.Key ResponsibilitiesServe as a Guest Advocate: Collaborate with internal and external partners to...


  • La Mirada, California, United States Domino's Pizza LLC Full time

    Domino's Pizza LLC - Customer Service RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at Domino's Pizza LLC. As a key member of our front-of-house team, you will be responsible for providing exceptional customer service and ensuring a positive experience for our guests.Key...

  • Service Technician II

    3 weeks ago


    La Mirada, California, United States Securitas Electronic Security Full time

    Job SummarySecuritas Technology is a leading provider of electronic security solutions, and we are seeking a skilled Service Technician II to join our team. As a Service Technician II, you will be responsible for providing technical support and maintenance for our customers' security systems.Key ResponsibilitiesRespond to trouble tickets to ensure...

  • Service Technician II

    4 weeks ago


    La Mirada, California, United States Securitas Electronic Security Full time

    About Securitas TechnologySecuritas Technology is a leading provider of video, access, intrusion, fire, and integrated systems and services. With a global presence and a workforce of over 370,000+ Securitas Heroes worldwide, we are dedicated to safeguarding people, customers, and assets.Job SummaryWe are seeking a highly skilled Service Technician II to join...


  • La Mirada, California, United States Marriott Hotels Full time

    Unlock your potential in a dynamic and rewarding role at Marriott HotelsAs a leader in hospitality, we offer unparalleled opportunities for growth and developmentAs a Front Desk Agent, you will be the first point of contact for our guests, providing exceptional service and ensuring a seamless experienceKey Responsibilities:Process guest check-ins and...


  • La Mirada, California, United States Marriott Hotels Full time

    Unlock your potential in a dynamic and rewarding role at Marriott HotelsAs a Front Desk Agent, you'll be the first point of contact for our guests, providing exceptional service and ensuring their stay is nothing short of amazingKey responsibilities include:Welcoming guests and processing check-ins, including room assignments and key issuanceHandling...


  • La Mirada, California, United States Living Spaces Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Retail Customer Service Specialist to join our team at Living Spaces. As a key member of our operations team, you will be responsible for delivering exceptional guest experiences and ensuring seamless transactions.Key ResponsibilitiesExecute standard work procedures in the front end, fun room,...

  • Service Technician II

    17 hours ago


    La Mirada, California, United States Securitas Electronic Security Full time

    Job SummarySecuritas Technology is a leading provider of electronic security solutions, seeking a skilled Service Technician II to join our team. As a key member of our technical staff, you will be responsible for providing exceptional customer service and technical support for our security systems and equipment.Key ResponsibilitiesRespond to trouble tickets...


  • La Mirada, California, United States Wal-Mart Stores , Inc. Full time

    {"title": "Customer Service Representative", "content": "Be the Face of WalmartAs a Customer Service Representative at Walmart, you play a vital role in creating a positive experience for our customers. You will be the first and last point of contact for many customers, making a lasting impression on their shopping experience.Key Responsibilities:Provide...


  • La Mirada, California, United States Paramount Global Inc. Full time

    Job OpportunityAt Paramount Global Inc., we're seeking a skilled Customer Service Specialist to join our team. This role is critical to our success, as we strive to provide exceptional service and quality to our internal staff and customers.Key ResponsibilitiesDevelop a strong working relationship with outside sales representatives to manage a jointly held...


  • La Mesa, California, United States Target Full time

    Be a Part of Something BigAt Target, we're committed to making a positive impact on our guests and communities. As a Guest Advocate, you'll play a key role in delivering an exceptional shopping experience that leaves a lasting impression.Your Key Responsibilities:Create a welcoming atmosphere by greeting every guest with a smile and a friendly...

  • Sales Representative

    3 weeks ago


    La Mirada, California, United States Industrial Technical Services Full time

    Job DescriptionWe are seeking a highly motivated and energetic Outside Sales Representative to join our team at Industrial Technical Services. In this role, you will be responsible for attracting new clients and closing deals. Your responsibilities will include creating and submitting sales reports, building rapport with new and existing customers within...


  • La Jolla, California, United States Pacifica Hotels Full time

    Pacifica Hotels Job OpportunityWe are seeking a highly skilled Guest Service Representative to join our team at La Jolla Cove and Suites. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, ensuring their stay with us is memorable and enjoyable.Key Responsibilities:Adhere to Pacifica's...


  • La Jolla, California, United States Pacifica Hotels Full time

    Pacifica Hotels Job OpportunityWe are seeking a highly skilled and customer-focused Guest Service Representative to join our team at La Jolla Cove Hotel & Suites.Key Responsibilities:Provide exceptional customer service to hotel guests, ensuring a positive and memorable experience.Adhere to Pacifica's Pure Stay guidelines to maintain a safe and healthy...

  • Sales Representative

    3 weeks ago


    La Mirada, California, United States Industrial Technical Services Full time

    Job DescriptionAt Industrial Technical Services, we are seeking a highly motivated and results-driven Outside Sales Representative to join our team. As a key member of our sales team, you will be responsible for attracting new clients and closing deals within your designated territory.Key Responsibilities:Develop and maintain strong relationships with...


  • La Jolla, California, United States Pacifica Hotels Full time

    Pacifica Hotels Job OpportunityWe are seeking a highly skilled and customer-focused Guest Service Representative to join our team at La Jolla Cove Hotel & Suites.Key Responsibilities:Adhere to Pacifica's Pure Stay guidelines to ensure a safe and healthy environment for guests and team members.Utilize proper protective equipment and follow property-specific...

  • Spa Service Associate

    1 month ago


    La Mirada, California, United States UFC GYM Full time

    UFC GYM - **Service Attendant** **About the Role:** As a Day Spa Attendant at UFC GYM, you will be responsible for providing exceptional customer service to our guests in the day spa area. Your primary duties will include greeting and assisting guests, maintaining the cleanliness and organization of the spa facilities, and providing information on...


  • La Quinta, California, United States 24-7 Hotel Management Full time

    Job Description:We are seeking a highly skilled and customer-focused Guest Services Agent to join our team at 24-7 Hotel Management. As a Guest Services Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional service and ensuring that their stay with us is memorable and enjoyable.Key...

  • Spa Service Associate

    4 weeks ago


    La Mirada, California, United States UFC GYM Full time

    UFC GYM - **Service Attendant** **About the Role:** As a Day Spa Attendant at UFC GYM, you will be responsible for providing exceptional customer service to our guests in the day spa area. Your primary duties will include greeting and assisting guests, maintaining the cleanliness and organization of the spa facilities, and providing information on...


  • La Mirada, California, United States Living Spaces Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Retail Customer Service Specialist to join our team at Living Spaces. As a key member of our sales floor team, you will be responsible for delivering exceptional guest experiences and ensuring seamless transactions.Key ResponsibilitiesGuest Interaction: Greet and engage guests on the sales...