Senior Professional Services Manager

4 weeks ago


Lexington, Kentucky, United States Mimecast North America, Inc. Full time
Job Summary

Mimecast North America, Inc. is seeking a seasoned Professional Services Manager to lead and oversee a high-performing team of professional consultants. As a key member of our leadership team, you will play a crucial role in driving operational excellence and fostering a positive work environment.

Key Responsibilities
  • Team Leadership: Set clear performance expectations, establish goals, and provide regular feedback to team members to ensure individual and team success.
  • Operational Management: Manage day-to-day operations of the team, ensuring smooth workflow, timely completion of tasks, and adherence to established processes and procedures.
  • Performance Management: Conduct regular performance evaluations and provide constructive feedback to team members, addressing areas of improvement and recognizing achievements.
  • Stakeholder Management: Build and maintain strong relationships with internal and external stakeholders, ensuring effective communication, collaboration, and alignment of objectives.
  • Budget and Resource Management: Assist in the development and management of budgets, ensuring efficient utilization of resources while maintaining financial targets.
Requirements
  • Bachelor's degree in a relevant field or equivalent work experience.
  • Proven experience in a managerial or supervisory role, preferably in a similar industry or field.
  • Strong leadership abilities, with the ability to inspire and motivate a team to achieve exceptional results.
  • Excellent communication skills, both verbal and written, with the ability to effectively interact with stakeholders at all levels.
  • Solid organizational and time management skills, with the ability to prioritize tasks and meet deadlines.
  • Analytical mindset, with the ability to identify trends, analyze data, and make data-driven decisions.
  • Sound knowledge of operational processes and best practices.
  • Proficiency in relevant software applications and tools.
About Mimecast

Mimecast is a leading provider of cloud-based email security and cybersecurity solutions. We offer a dynamic and inclusive work environment that fosters innovation, collaboration, and continuous learning. Join our team and be part of a community that values diversity and inclusivity.

We are an equal opportunity employer and welcome applicants from all backgrounds. If you require any adjustments or accommodations during the interview process, please let us know by emailing .



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