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Client Service Specialist
2 months ago
POSITION SUMMARY:
As a Client Service Specialist at Tim Tran - State Farm Agent, you will play a crucial role in delivering outstanding client experiences that contribute to the success of our insurance agency. Your strong attention to detail, exceptional customer service abilities, and genuine desire to assist others will make you an invaluable member of our team.
We are eager to connect with candidates who embody a customer-centric approach and possess the empathy needed to support our community members effectively. We foresee opportunities for internal advancement for those who are motivated and possess a sales-oriented mindset.
KEY RESPONSIBILITIES:
- Build and maintain strong relationships with clients, ensuring follow-up as necessary.
- Deliver prompt, accurate, and friendly service, addressing inquiries related to insurance options, eligibility, coverage details, policy modifications, claims, and billing.
- Utilize a customer-focused, needs-based approach to inform clients about various insurance products.
- Communicate effectively to meet client needs while fostering business growth.
REQUIRED QUALIFICATIONS:
- Commitment to providing excellent customer service.
- Able to connect with clients, respond to their inquiries, and foresee their needs.
- Strong communication skills to assist clients and collaborate with agency team members.
- Proactive in identifying and resolving issues.
As a member of our team, you will enjoy:
- Competitive salary with commission and bonus opportunities.
- Comprehensive health benefits.
- Paid time off, including vacation and personal/sick days.
- Valuable professional experience.
- Opportunities for growth and advancement within the agency.
- 401K, Life, and Disability insurance.