Current jobs related to Customer Relations Manager - Napa, California - Realm Cellars

  • Director of Donor Relations

    3 weeks ago

    Napa, California, United States The Salvation Army Full time

    Job SummaryThe Salvation Army is seeking a highly skilled and experienced Director of Donor Relations to join our team. This key role will play a critical part in the success of our fund development efforts, specifically through ongoing and proactive relationship management, strategic communications plans, gifts cultivation and solicitation activity with an...

  • Labor Relations Coordinator Position

    4 weeks ago

    Napa, California, United States State of California Full time

    Job Title: Labor Relations CoordinatorThe Department of State Hospitals - Napa is seeking a highly skilled Labor Relations Coordinator to join their team. As a key member of the hospital's labor relations team, the successful candidate will be responsible for performing a wide range of labor relations duties, including attending meetings between management...

  • Senior Concierge, Customer Experience

    3 weeks ago

    Napa, California, United States The Wonderful Company Full time

    Job SummaryAt The Wonderful Company, we are seeking a highly skilled Senior Concierge, Customer Experience to join our Wine Customer Experience team. This role will be responsible for providing exceptional customer service, sales support, and support to our Insider members and customers for Lewis Cellars via various omnichannel platforms.Key...

  • Account Manager

    3 weeks ago

    Napa, California, United States Airgas Full time

    Job SummaryWe are seeking a highly motivated and experienced Account Manager to join our team at Airgas. As a key member of our sales team, you will be responsible for selling welding products and industrial gases to our customers.Key ResponsibilitiesSell welding products and industrial gases to customersAdvise customers on tools, hardware, materials needed,...

  • Senior Concierge, Customer Experience Specialist

    3 weeks ago

    Napa, California, United States Lewis Cellars Full time

    Job OverviewLewis Cellars is seeking a highly skilled Senior Concierge, Customer Experience to support the launch of our wine club, Lewis Insiders. This role will provide exceptional customer service, sales support, and support to our Insider members and customers via various omnichannel platforms.Key Responsibilities:Provide top-notch customer service to...

  • Senior Concierge, Customer Experience Specialist

    4 weeks ago

    Napa, California, United States The Wonderful Company Full time

    Job Title: Senior Concierge, Customer ExperienceCompany DescriptionAt The Wonderful Company, we're dedicated to creating exceptional customer experiences that exceed our guests' expectations. As a Senior Concierge, Customer Experience, you'll play a vital role in delivering personalized service to our wine club members and guests.Key Responsibilities:Provide...

  • Customer Service Representative

    2 months ago

    Napa, California, United States Domino's Pizza LLC Full time

    Join Our Team as a Customer Service RepresentativeWe offer flexible hours, part-time and full-time opportunities to work with a dynamic team. Our management training program is designed for exceptional employees who demonstrate self-motivation, a willingness to learn, and take pride in their work. Our customer service team is dedicated to providing excellent...

  • Regional Sales Manager

    4 weeks ago

    Napa, California, United States Aerzen Full time

    Job Title: Regional Sales ManagerSpecialty Treatment Solutions, a subsidiary of Aerzen USA Corp., is seeking a highly motivated and experienced Regional Sales Manager to lead customer relationship management efforts and develop new customers for our wastewater treatment systems in the California wine industry.Key Responsibilities:Develop and execute sales...

  • Customer Service Representative

    2 months ago

    Napa, California, United States Domino's Pizza LLC Full time

    Join Our Team as a Customer Service RepresentativeWe offer flexible scheduling, part-time and full-time opportunities, allowing you to balance your work and personal life. Our management training program is designed for exceptional employees who demonstrate self-motivation, a willingness to learn, and a commitment to delivering excellent customer service....

  • Customer Care Agent

    4 weeks ago

    Napa, California, United States starstaffingservices Full time

    Position Title: Customer Service and Claims RepresentativeHourly Compensation: $21/hrOverview:Our client, a reputable staffing service, is in search of a dedicated Customer Service and Claims Representative. This role is essential in ensuring seamless operations at a local facility. Key Responsibilities:1. Efficiently process daily orders.2. Prepare and...

  • Customer Service Ambassador

    3 weeks ago

    Napa, California, United States Planet Fitness Full time

    Job Summary: As a Member Services Representative at Planet Fitness, you will be the face of our brand, providing exceptional customer service to our members and guests.Key Responsibilities:Greets members, prospective members, and guests in a friendly and welcoming manner.Handles all front desk related activities, including answering phones and assisting...

  • Customer Service Representative

    3 weeks ago

    Napa, California, United States Chevron Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at Chevron Stations Inc. (CSI). As a key member of our retail team, you will be responsible for providing exceptional guest service, maintaining a clean and safe store environment, and ensuring accurate sales transactions.Key...

  • Customer Service Representative

    3 weeks ago

    Napa, California, United States The Culinary Institute of America Full time

    Job SummaryThe Culinary Institute of America is seeking a highly skilled Customer Service Representative to join our team. As a key member of our sales team, you will be responsible for providing exceptional customer service, utilizing effective selling techniques, and providing in-depth product knowledge in a specialty retail environment.Key...

  • Customer Service Representative

    3 weeks ago

    Napa, California, United States Skyservice Business Aviation Full time

    Job Summary: We are seeking a highly skilled Customer Service Representative to join our team at Skyservice Business Aviation. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our clients, ensuring seamless arrivals and departures, and coordinating various aspects of our operations.Key...

  • Customer Service Representative

    4 weeks ago

    Napa, California, United States Skyservice Business Aviation Full time

    About Skyservice Business AviationSkyservice Business Aviation is a leading provider of business aviation services in North America. Our team is dedicated to delivering exceptional service and support to our clients.Job SummaryWe are seeking a highly motivated and customer-focused Customer Service Representative to join our team. As a Customer Service...

  • Customer Service Lead

    4 weeks ago

    Napa, California, United States MOD Pizza Full time

    About the RoleMOD Pizza is seeking a Customer Service Lead to join our team. As a key member of our leadership team, you will be responsible for directing the Squad Crew to deliver amazing pizzas and salads to our guests with radical style and personalization.Key ResponsibilitiesBe an example of MOD values and behaviors and exemplify a service mindset...

  • Procurement Category Manager

    4 weeks ago

    Napa, California, United States Jobot Full time

    Procurement Category Manager Job DescriptionWe are seeking an experienced Procurement Category Manager to join our team at Jobot. As a key member of our procurement team, you will be responsible for developing and executing sourcing strategies, managing supplier relationships, and ensuring cost-effective procurement.Key Responsibilities:Develop and execute...

  • Customer Service Sales Associate

    2 months ago

    Napa, California, United States Carneros Resort and Spa Full time

    Job Overview:The Retail Sales Representative is responsible for promoting and selling merchandise to customers. This role involves unpacking, verifying, and inspecting incoming products, ensuring that damaged items or incorrect orders are rejected. Additionally, the representative maintains accurate records of received items and prepares goods for display or...

  • Procurement Category Manager

    4 weeks ago

    Napa, California, United States Jobot Full time

    Job SummaryWe are seeking an experienced Procurement Category Manager to join our team in the beverage/wine industry. This is an exciting opportunity to leverage your skills in a challenging and rewarding environment.Key ResponsibilitiesDevelop and execute sourcing strategies for assigned categories, ensuring alignment with overall business strategy.Build...

  • Sales Associate

    3 weeks ago

    Napa, California, United States Chico's Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Sales Associate to join our team at Chico's. As a Sales Associate, you will be responsible for providing exceptional customer service, promoting a customer and product-focused sales culture, and driving sales results.Key ResponsibilitiesCustomer Experience: Model and promote the Most Amazing...

Customer Relations Manager

2 months ago

Napa, California, United States Realm Cellars Full time
About Realm Cellars

Realm Cellars is a leading wine brand in Napa Valley, renowned for its exceptional wines and commitment to excellence. As a Customer Relations Manager, you will play a vital role in upholding the luxury standards of service that our customers expect.

Job Summary

The Customer Relations Manager is responsible for managing and developing high-touch customer engagement at Realm Cellars. This role involves supervising a Customer Relations Coordinator, handling customer correspondence, planning and organizing Direct-to-Consumer (DTC) campaigns, and supporting fulfillment operations.

Key Responsibilities
  • Supervision: Oversee the Customer Relations Coordinator to ensure deliverables are executed at a high level of quality. Collaborate with them on revising processes that need improvement.
  • Customer Service: Ensure all customers' needs are met and handled in a positive, professional, and thorough manner. Support all inbound phone and Estate gate calls with specific responsibility for DTC customers, shipping, reservations, and account maintenance.
  • Sales Activities: Support all planning activities related to DTC Releases by participating in weekly Release preparation huddles, updating and maintaining Release planning documents, and completing checklist action items in a timely manner.
  • Fulfillment: Work closely with the fulfillment partner and Operations Coordinator to ensure a seamless shipping experience for DTC domestic and international customers.
Requirements
  • Experience: 5+ years of proven experience in a customer service or sales position, with a strong understanding of the wine industry.
  • Education: Bachelor's degree or equivalent work experience.
  • Skills: Excellent written and verbal communication skills, proficiency in Microsoft Office, and experience with CRM databases and POS platforms.
What We Offer

We offer competitive compensation and benefits, including medical, dental, vision, FSA, 401k, paid time off, paid holidays, and educational reimbursement.