Guest Service Representative
1 week ago
The Guest Service Representative is responsible for providing exceptional customer service to guests during their stay at the Home2 Suites by Hilton Charlotte Belmont. This role requires a high level of communication and problem-solving skills to ensure a positive experience for all guests.
Key Responsibilities- Respond to guest requests and proactively anticipate their needs
- Provide information and services to guests at the front desk
- Answer incoming telephone calls professionally and follow hotel and brand standards
- Make reservations or modify reservations as needed
- Coordinate check-in and check-out procedures with multiple guests in line
- Maintain guest privacy and safety by not sharing information about guests
- Document information regarding guest or room information in the front desk notebook
- Assist sales team with pre-registration and blocking of rooms for groups
- Adhere to proper credit, check cashing, and cash-handling policies and procedures
- Track room status to ensure guests are assigned to vacant ready rooms
- Hotel Guest Services Experience Preferred
- Customer Service Experience Required
- Ability to reason and make appropriate decisions in response to guest concerns
Prolonged periods of standing at the hotel guest services desk, frequent walking, and frequent stair climbing may be necessary. The ability to frequently adjust focus and frequent use of close, peripheral, and depth/distance vision is required. Frequent lifting, carrying, pushing, and pulling up to 15 lbs. and occasional lifting, carrying, pushing, or pulling up to 25 lbs. are also required.
Strand Hospitality Services is an equal opportunity employer and does not discriminate against any applicant for employment or any employee because of age, color, sex, disability, national origin, race, religion, or veteran status.
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