Automation Experience Strategist
5 days ago
Job Description
TikTok is seeking an experienced E-commerce Automation Lead to lead our automation business team and set direction for strategy with a proper evaluation mechanism. As an E-commerce Automation Lead, you will guide the team with methodology to continuously find opportunities for automation experience improvement.
Key Responsibilities:
- Lead automation business team and set direction for strategy with proper evaluation mechanism.
- Guide team with methodology to continuously find opportunities for automation experience improvement.
- Set proper and broad insight for team by internal data analysis and external industry benchmark.
- Manage team OKR by coaching and providing guidance to ensure target is achieved.
- Set strong collaboration with cross-function stakeholders, and drive success for US automation.
- Optimize existing workflow and improve entire working efficiency within team.
- Work with senior leadership and internal peer groups on continuous improvement projects targeted at improving customer experience.
Requirements:
- BA or above degree is required.
- 5+ years' related working experience in an E-commerce company, operating, managing, and having a good understanding of automation experience design.
- Expertise in project design, communication skills, driving for results, and managing changes.
- Ability to attend some night-time meetings including occasional weekend coverage for high-level escalations as needed.
Preferred Qualifications:
- Good ability of data analysis, and can use the data to define the direction.
- Strengths in problem-solving, issue-resolution, ability to work in a deadline-driven work environment, attention to detail, and ability to multitask.
- Strong ownership and a team player, always focused on delivering results with high standards.
Benefits
TikTok offers competitive salaries and benefits to its employees. The estimated salary range for this role is $120,000 - $180,000 per year, depending on experience.
We are committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe, and so does our workplace.
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