Virtual Clinical Services Associate

3 days ago


Owings Mills, Maryland, United States United Urology Group Full time
Job Summary

We are seeking a highly skilled and compassionate Virtual Clinical Services Associate to join our team at United Urology Group. As a key member of our virtual care team, you will play a critical role in supporting patient care activities and promoting a positive patient experience.

Key Responsibilities
  • Telehealth Processing: Schedule telehealth services, reschedule canceled/no-show patients, obtain patient demographics, and respond to patient inquiries.
  • Coordinate care for telemedicine services, including referrals and patient documents.
  • Implement planned telehealth and remote patient monitoring programs, and collaborate with leadership to develop and execute best practices.
  • Process and index patient charts, and assist with ad-hoc tasks as needed.
Requirements
  • High School Diploma or GED required.
  • 1-2 years of clinical experience, with a minimum of 2 years of data entry and customer service experience.
  • Prior experience in MA, virtual care, or patient assistance center roles is preferred.
  • Excellent customer service skills, with the ability to work independently and multitask.
What We Offer
  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.

United Urology Group is an equal opportunity employer and welcomes applications from diverse candidates. The successful candidate will be subject to a pre-employment background check.



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