Operations Supervisor

2 weeks ago


Salt Lake, Utah, United States Clayton Homes Full time

Position Overview: As an Operations Supervisor at Clayton Homes, you will play a pivotal role in managing extensive warranty initiatives, addressing customer concerns, and guiding our operational customer service team.

Key Responsibilities:

  • Oversee warranty projects on a larger scale, ensuring customer satisfaction and conflict resolution.
  • Mentor and develop team members, fostering a culture of growth and performance evaluation.
  • Advise management on complex issues, providing updates and strategic insights.
  • Engage professionally with team members and trade partners, promoting effective collaboration.
  • Utilize strong construction management skills to lead a geographically diverse team.
  • Interpret and explain various technical documents, including architectural and engineering plans.
  • Analyze warranty issues, determining their validity and necessary remediation actions.
  • Demonstrate quality standards and provide training for employees regarding technical and construction-related specifications.
  • Manage costs effectively, recommending cost-saving initiatives and adhering to departmental budgets.
  • Handle work orders and ensure accountability among trades.
  • Exhibit excellent time management skills, multitasking across various projects while delegating effectively.
  • Perform basic home repairs, including drywall, painting, and minor plumbing tasks.
  • Resolve disputes with homeowners and trade partners through effective communication.
  • Develop training materials and written reports to support warranty claims.
  • Build professional relationships with trade partners, inspectors, and homeowners.
  • Adhere to all safety regulations and company policies.

Qualifications:

  • High school diploma or GED required.
  • Minimum of 3 years of experience in construction management, warranty administration, or related fields.
  • Advanced knowledge of home construction practices and OSHA regulations.
  • Experience in residential warranty services is preferred.

Benefits:

  • Comprehensive benefits package including medical, dental, vision, and retirement plans.
  • Generous time-off policies including vacation, sick leave, and parental leave.
  • Wellness programs to support employee health and well-being.

Compensation: Competitive salary with performance-based bonuses.


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