IT Support Specialist

6 days ago


Palm Beach, Florida, United States Insight Global Full time
Job Description

This role involves providing IT support within a resort environment, handling IT tickets, software/hardware installations, and computer refreshes. The successful candidate will be responsible for desktop hands-on support, troubleshooting desktop/laptop machines, printers and applications, as well as providing network connectivity support.

Key Responsibilities:
  • Providing technical assistance to resort staff and guests
  • Handling IT tickets within the ticketing system's queue
  • Software/hardware installations and computer refreshes
  • Troubleshooting desktop/laptop machines, printers and applications
  • Providing network connectivity support
Requirements:
  • 5 years of experience with end user device support
  • Hands on experience with troubleshooting Networking equipment/network fiber issues, server rooms, Microsoft Office 365, Teams, Apple Mac & IOS
  • Ticketing system experience
  • Experience with the in tune imaging process
  • Strong understanding of network infrastructure, mobile device support, video conferencing support, and application support
  • Low voltage experience
  • Great communication skills
Bonus Skill:
  • Squirrel POS experience
Work Environment:

The ideal candidate will work Monday-Friday from 8am-5pm, on-site. This role requires strong communication skills, attention to detail, and the ability to work independently in a fast-paced environment.



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