Logistics Operations Manager
4 weeks ago
Job Summary:
This role is responsible for managing the daily warehouse operations, ensuring the timely and accurate processing of goods to customers and/or vendors, and maintaining a safe and reliable environment.
The ideal candidate will have excellent communication skills, be able to work effectively in a team, and have a strong attention to detail.
Key Responsibilities:
- Manage the daily warehouse operations, including processing inventory, managing temporary contracted workers, carriers, and/or company drivers, and ensuring the safety of goods coming through the warehouse.
- Provide general oversight of operations to ensure a safe, reliable environment, and work with internal and external contacts to ensure accurate management, routing, and delivery of inventory.
- Assist with on-time service and meet customer requirements, including managing exceptions on freight and ETA adjustments based on pick-up and delivery schedules, and other environmental factors on the road.
- Communicate operational safety standards, warehousing, material handling, and shipping requirements, and take proactive steps to create a positive safety culture at their accounts by enforcing company policies, ensuring compliance, and company safety requirements are being met.
- Work with personnel and/or drivers to resolve service issues, routing receipt, inventory, material handling, and safety of goods coming through the warehouse, etc. as they occur throughout the day and, where necessary, when on call.
- Perform administrative duties such as payroll, management of the Net-Revenue budget, safety event reviews, filing and documenting, defect documentation, resolving pay issues, invoicing, and/or creating operational or financial reports.
- Maximize efficiency of operations and profitability, make recommendations for continuous improvement, and measure key performance indicators for both operations and warehouse processes.
- Utilize personnel management including training and orientation of personnel, and assistance with internal and third-party (customer) systems.
- Fulfill physical requirements, including lifting/moving appliances up to 100 pounds.
Qualifications:
High School Diploma/GED and 2-3 years of experience in transportation/logistics, business administration, account management, and/or equivalent military experience, or demonstration of the following skills and abilities through education, certifications, military, or other experiences:
- Customer service skills
- Ability to process information with high levels of accuracy
- Ability to anticipate, recognize, and deal effectively with existing or potential conflicts at the individual, group, or situation level
- Ability to accurately analyze situations and reach productive decisions based on informed judgment
- Ability to adapt to changing environments
- Ability to establish and maintain healthy working relationships with clients, vendors, and peers
- Ability to meet or exceed team/driver needs and expectations and provide excellent service in a direct or indirect manner
- Effective communication skills
- Ability to influence
Preferred Qualifications:
Bachelor's degree in Business Administration, Transportation/Logistics, Supply Chain, or related field and 1-2 years of experience in transportation/logistics, business administration, account management, and/or equivalent military experience, or experience in distribution, warehouse operations, training others, and fulfilling physical requirements.
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