IT Technical Support Specialist

4 weeks ago


Lawrence, United States Bostwick Braun Company, Inc. Full time

Job Summary:

The Bostwick Braun Company IT Support Specialist is responsible for analyzing, troubleshooting, and evaluating technology issues. This role supports internal clients, helping to keep employees productive, assisting via telephone or electronically. This position reports directly to the VP of IT.

Key Responsibilities:

  • Provides technical assistance for all functions of the company.
  • Installs all new technology for the company, including computer operating systems, software programs and applications, new desktops, and other computer hardware.
  • Performs regular maintenance for our phone systems, computer systems, computers, printers, network systems, and any other technical equipment.
  • Administers new user accounts, work email addresses, and access levels to new employees to ensure they have everything they need to work efficiently.
  • Responsible for the troubleshooting common problems related to Internet connectivity, hardware and software, operating systems, and data security and management.
  • Monitors and maintains computer systems and networks.
  • Provides IT customer service through a series of actions, either face-to-face or over the phone, email and/or chat to help set up systems or resolve issues.
  • Installs and configures software applications and updates.
  • Manages user accounts and permissions in Active Directory.

Requirements:

  • High school diploma required, associate's degree in computer science or information technology preferred.
  • CompTIA A+ Boot Camp certification preferred but not required.
  • At least two years' experience in a professional IT work environment.
  • Familiarity with multiple computer operating systems, such as Windows, Mac, and Linux operations.
  • A general knowledge of troubleshooting Internet connectivity, phone systems, network systems, security platforms, and other technological office equipment.
  • Able to create databases and utilize Excel spreadsheets at an advanced level.
  • Advanced proficiency in Microsoft Office.
  • Excellent customer service skills and desire to help the company succeed.
  • Excellent interpersonal and customer service skills.
  • Superior understanding of computer hardware and software systems.

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