IT Support Specialist

1 month ago


Lawrence, Kansas, United States Bostwick Braun Company, Inc. Full time
Job Title: IT Support Specialist

At Bostwick Braun Company, Inc., we are seeking a highly skilled IT Support Specialist to join our team. As a key member of our IT department, you will be responsible for providing technical assistance and support to our internal clients.

Key Responsibilities:
  • Provide technical assistance and support to internal clients via telephone, email, or electronically.
  • Install and configure new technology, including computer operating systems, software programs, and applications.
  • Perform regular maintenance on phone systems, computer systems, printers, network systems, and other technical equipment.
  • Administer new user accounts, work email addresses, and access levels to ensure employees have the necessary tools to work efficiently.
  • Troubleshoot common problems related to Internet connectivity, hardware, software, operating systems, and data security and management.
  • Monitor and maintain computer systems and networks.
  • Provide exceptional IT customer service through various channels, including face-to-face, phone, email, and chat.
  • Install and configure software applications and updates.
  • Manage user accounts and permissions in Active Directory.
Qualifications:
  • High school diploma required; associate's degree in computer science or information technology preferred.
  • CompTIA A+ Boot Camp certification preferred but not required.
  • At least two years' experience in a professional IT work environment.
  • Familiarity with multiple computer operating systems, such as Windows, Mac, and Linux operations.
  • General knowledge of troubleshooting Internet connectivity, phone systems, network systems, security platforms, and other technological office equipment.
  • Able to create databases and utilize Excel spreadsheets at an advanced level.
  • Advanced proficiency in Microsoft Office.
  • Strong communication, organizational, and time management skills.
  • Excellent customer service skills and a desire to help the company succeed.
Other Skills and Abilities:
  • Excellent verbal and written communication skills.
  • Excellent interpersonal and customer service skills.
  • Strong supervisory and leadership skills.
  • Strong analytical and problem-solving skills.
  • Superior understanding of computer hardware and software systems.
  • Excellent time management skills.


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