IT Support Specialist
1 month ago
At Bostwick Braun Company, Inc., we are seeking a highly skilled IT Support Specialist to join our team. As a key member of our IT department, you will be responsible for providing technical assistance and support to our internal clients.
Key Responsibilities:- Provide technical assistance and support to internal clients via telephone, email, or electronically.
- Install and configure new technology, including computer operating systems, software programs, and applications.
- Perform regular maintenance on phone systems, computer systems, printers, network systems, and other technical equipment.
- Administer new user accounts, work email addresses, and access levels to ensure employees have the necessary tools to work efficiently.
- Troubleshoot common problems related to Internet connectivity, hardware, software, operating systems, and data security and management.
- Monitor and maintain computer systems and networks.
- Provide exceptional IT customer service through various channels, including face-to-face, phone, email, and chat.
- Install and configure software applications and updates.
- Manage user accounts and permissions in Active Directory.
- High school diploma required; associate's degree in computer science or information technology preferred.
- CompTIA A+ Boot Camp certification preferred but not required.
- At least two years' experience in a professional IT work environment.
- Familiarity with multiple computer operating systems, such as Windows, Mac, and Linux operations.
- General knowledge of troubleshooting Internet connectivity, phone systems, network systems, security platforms, and other technological office equipment.
- Able to create databases and utilize Excel spreadsheets at an advanced level.
- Advanced proficiency in Microsoft Office.
- Strong communication, organizational, and time management skills.
- Excellent customer service skills and a desire to help the company succeed.
- Excellent verbal and written communication skills.
- Excellent interpersonal and customer service skills.
- Strong supervisory and leadership skills.
- Strong analytical and problem-solving skills.
- Superior understanding of computer hardware and software systems.
- Excellent time management skills.
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