Membership Services Director

1 day ago

Arcadia, California, United States Gold's Gym Full time
About the Role

We are seeking a highly motivated and experienced Membership Services Manager to join our team at Gold's Gym. As a key member of our leadership team, you will be responsible for providing world-class service to our clubs and members by utilizing in-depth knowledge of our company products and programs.

Key Responsibilities
  • Assemble and manage a fully engaged and high-performing membership team that aligns with company initiatives and culture.
  • Ensure that project/department milestones/goals are met and adhere to approved budgets.
  • Enforce all club rules, policies, and promote proper execution of all procedures.
  • Keep the club fully staffed through review of applications, interviewing, and making hiring recommendations to the general manager.
  • Manage membership sales generation for their facility.
  • Develop and monitor monthly, quarterly, and annual metrics, including employee retention and satisfaction.
  • Train staff to generate leads/new business through member promotions, leads, referrals, and guest passes.
  • Manage employee performance by coaching and creating a healthy, positive working environment.
  • Conduct weekly meetings with direct reports to review performance and offer direction, inspiration, and guidance toward achieving individual and club goals.
Requirements
  • Ability to use sound business judgment and have strong analytical skills.
  • Ability to effectively communicate with constituents.
  • Effective listening skills.
  • Effective delegation and follow-up skills.
  • Effective planning and organization skills.
  • Demonstrates ability to create a positive environment.
  • Demonstrates willingness and openness for self-development.
  • Ability to identify and use resources to improve overall operations.
  • Strong leadership qualities coupled with excellent motivational, communication, and team-building skills.
  • College degree preferred.
  • Current CPR Certification is required.

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