Office Manager

1 week ago


Columbia, Maryland, United States Howard Community College Full time
Job Summary

The Office Manager is a vital member of the Financial Aid Services team at Howard Community College. This role serves as the primary contact for frontline customer service, assisting students, community members, and staff with inquiries and issues related to financial aid eligibility, application processes, and required documentation.

Key Responsibilities:

  • Provide guidance on FAFSA, MHEC OneApp, and HCC scholarship applications
  • Analyze documentation for compliance with federal and state laws
  • Assist with the management of the Outreach Calendar and provide support to the FAS leadership team
  • Coordinate and maintain records of staff training and professional development activities
  • Respond to current and prospective student inquiries

Requirements:

  • Associate's degree required; bachelor's degree preferred
  • Prior experience in a higher education environment preferable
  • Excellent technology skills and literacy, including Microsoft Office, Internet, student systems, and digital imaging
  • Outstanding organizational, interpersonal communication skills, including oral and written skills
  • Outstanding customer service skills, including assisting students in challenging customer service situations

Working Conditions:

This position requires a fast-paced, deadline-driven environment with concurrent management of numerous tasks. Evening hours and occasional weekend programs are required. Regular attendance is necessary.


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