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Chief Operating Officer
2 months ago
We are seeking a highly experienced and dynamic Chief Operating Officer to lead the ongoing operations and procedures of our organization. As the second-in-command, your primary responsibility will be to ensure the efficiency and growth of our Multi-family Real Estate operations.
About UsFriendly Franchisees Corporation and Silver Star Real Estate LLC are Equal Opportunity Employers. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Key Responsibilities- Team Leadership: Hire, develop, and manage a team of highly effective and competent staff.
- Strategic Planning: Design and implement business strategies, plans, and procedures in collaboration with the Owner.
- Performance Management: Set and achieve comprehensive performance and growth goals on a weekly and monthly basis.
- Operational Oversight: Oversee daily operations and manage the work of executives.
- Leadership Communication: Lead and communicate with the entire leadership team, including Regional Managers, General Counsel, CFO, and others.
- Performance Evaluation: Evaluate business performance through data and metrics analysis.
- Legal and Financial Management: Ensure legal compliance and manage financial activities in collaboration with General Counsel and CFO.
- Reporting: Prepare and present detailed reports to the Owner on all significant matters.
- Operations Guidance: Guide the operations team to meet business goals.
- Relationship Management: Foster and manage relationships with partners and vendors.
- Policy Development: Develop and oversee the implementation of operational policies and procedures.
- Continuous Improvement: Drive continuous improvement initiatives to enhance operational efficiency and effectiveness.
- Marketing and Sales: Oversee the development and execution of marketing and sales strategies.
- Regulatory Compliance: Ensure the company's operational activities remain compliant with internal policies and legal regulations.
- Proven track record of maintaining a 97% occupancy rate.
- Demonstrated experience in driving NOI above 75%.
- Strong understanding of managing evictions and collections.
- Achieving a net growth revenue of 9% year-over-year.
- Proven ability to compete with and exceed market rates.
- Achieving above 70% ratio of driving traffic to tours and applications.
- Proven experience as a COO or in a relevant role within a multi-family-owned business.
- Comprehensive understanding of business functions such as HR, Finance, Marketing, Legal, Accounting, and Operations.
- Demonstrable competency in strategic planning and business development.
- Proficiency in data analysis and performance/operation metrics.
- Strong working knowledge of IT/Business infrastructure and MS Office.
- Entrepreneurial mindset with outstanding organizational and leadership abilities.
- Excellent interpersonal and public speaking skills.
- Aptitude for decision-making and problem-solving.
- BSc/BA in Business Administration or a relevant field; MSc/MBA is a plus.
- Must have managed over 3000 units and have working experience as a Property Manager.
- Paid Time Off
- Medical
- Dental
- Vision
- 401k
