Operations Supervisor

15 hours ago


La Palma, California, United States Centene Full time
Job Title: Operations Supervisor - Contact Center

Are you a strategic thinker with a passion for delivering exceptional customer experiences? Do you have a proven track record of leading high-performing teams and driving business results? We're seeking an experienced Operations Supervisor to join our Contact Center team at Centene.

Key Responsibilities:
  • Oversee and guide contact center operations to achieve service, quality, and efficiency standards.
  • Support contact center staff with day-to-day oversight and resources.
  • Monitor interactions, workflow, and metrics to ensure adherence to performance, quality, and efficiency standards.
  • Serve as primary point of contact for contact center and operations employees and resolve complex issues.
  • Manage and maintain policies, procedures, and regulations to ensure compliance requirements are achieved.
  • Provide training and coaching to direct reports for operational improvement within the contact center.
  • Evaluate contact center operations team on performance and provide feedback on improvement opportunities and career growth paths.
  • Collaborate with training teams to develop, review, and approve training materials and programs for contact center operations team members.
  • Support contact center operations senior management with onboarding, hiring, and training new employees, recent promotes, and transfers to the department.
Requirements:
  • Bachelor's degree and 4+ years of related experience.
  • Ability to prioritize, perform independent decision making, and manage time effectively.
What We Offer:
  • Competitive pay: $25.97 - $46.68 per hour.
  • Comprehensive benefits package, including health insurance, 401K, and stock purchase plans.
  • Tuition reimbursement, paid time off, and a flexible approach to work with remote, hybrid, field, or office work schedules.

Centene is an equal opportunity employer that is committed to diversity and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.


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