Customer Service Representative
2 days ago
We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative in the Columbus Region.
Job Summary:
The Customer Service Representative will be responsible for providing exceptional customer service to our clients and ensuring a smooth parking experience. This role will involve assisting customers with parking services, facilitating the expedient flow of traffic through the facility, and leading programs to improve client and customer satisfaction.
Key Responsibilities:
- Assist customers in making payment to fully automated revenue control equipment
- Help customers with parking services and facilitate the expedient flow of traffic through the facility
- Lead programs to improve client and customer satisfaction
- Assist in the management of the day-to-day activities of the assigned location
- Monitor parkers in pay-in lanes
- Interact with customers in a friendly and professional manner
- Provide assistance to customers that have forgotten where they parked their vehicle
- Perform other necessary functions as assigned
Requirements:
- High school diploma or equivalent combination of experience and education
- Experience with automated parking access control hardware and software or a high aptitude for technology
- Availability to work flexible hours, including evenings and weekends
- Valid state-issued driver's license
Work Environment:
The work environment is fast-paced and dynamic, with moderate to loud noise levels and exposure to extreme temperatures. The successful candidate will be able to work effectively in a team environment and provide exceptional customer service in a variety of situations.
What We Offer:
We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and customer-focused individual who is looking for a challenging and rewarding role, we encourage you to apply.
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