Parts and Service Sales Representative
3 weeks ago
Job Title: Parts and Service Sales Representative
Job Summary: We are seeking a highly motivated and experienced Parts and Service Sales Representative to join our team. The successful candidate will be responsible for managing and supporting direct businesses and customers with regard to aftermarket sales and services, as well as exploring new business opportunities.
Key Responsibilities:
- Support assigned accounts on Parts and Services within a specific region.
- Know and understand the customers' equipment and fleet requirements.
- Develop and pursue sales opportunities for aftermarket products and services.
- Keep CRM up to date by creating and maintaining business opportunities, contacts, fleet, hour usage, visit reports, business account plans, etc.
- Develop customer call plans to maximize customer visits.
- Assist accounts with understanding their needs and promoting portfolio offerings that meet their needs.
- Accountable for inventory management of the assigned accounts.
- Identify sales opportunities based upon gaps in product line penetration and devise action plans to capture this business.
- Proactively work with the Account Managers, CSC Team, Service Team and Product Portfolio Specialists.
- Partner with customers to provide solutions with respect to aftermarket parts, services and consumables.
- Work closely with the Customer Maintenance Team, Planners, Buyers and Operational team to provide supply contracts, recommend spare parts, and commercial proposals related to all the Company's Portfolios.
- Provide regular sales and revenue forecasts by direct customer, product type, etc.
- Perform other duties as assigned.
Requirements:
- Familiarity with mining equipment is highly desirable.
- Excellent communication (verbal and written) and interpersonal skills, along with a high level of professionalism, honesty, and integrity.
- Resilient, love challenges, and thrive under pressure, with a strong sense of self-motivation and a passion to win.
- Strong customer service focus.
- A high level of computer literacy and proficiency in Microsoft Office.
- Ability to assess and manage business risk and profitability.
- A wide network of contacts within the industry.
- Ability to work cross functionally with other internal teams.
Work Environment: The Parts and Service Sales Representative will be expected to be in the field up to 70% of the time, visiting customers. Travel to other regions may be required.
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