Assistant Branch Manager

4 weeks ago


Flemington, New Jersey, United States Financial Resources Federal Credit Union Inc Full time
Job Title: Assistant Branch Manager

Financial Resources Federal Credit Union Inc is seeking an experienced Assistant Branch Manager to join our team in Flemington, NJ. As a key member of our branch team, you will be responsible for providing exceptional customer service, managing branch operations, and leading a team of sales and service professionals.

Key Responsibilities:
  • Develop and maintain strong relationships with members through active listening and rapport-building.
  • Meet members' needs by conducting needs assessments, providing service, and meeting credit union standards.
  • Process transactions, organize cash, and safeguard negotiable bank items.
  • Open accounts, enter loan applications, and check loan status to ensure timely closure.
  • Meet branch sales goals by describing benefits and suggesting products and services.
  • Coach team members to cross-sell products and services.
  • Provide guidance on handling complex problems and resolving escalated complaints.
  • Comply with all established policies and procedures.
Requirements:
  • High school diploma or equivalent.
  • Supervisory experience preferred.
  • 5+ years of banking experience in sales or customer service.
  • Strong collaboration and communication skills.
What We Offer:
  • Competitive salary.
  • Generous paid time off.
  • Health, dental, and vision plans.
  • Health Savings and Flex Spending Accounts.
  • Paid Parental Leave Programs.
  • Short and Long-Term Disability Programs.
  • Company-provided life insurance and low-cost supplemental insurance plans.
  • 401K with 100% employer match and potential for additional profit-sharing contributions.
  • Paid volunteer days.
  • Opportunities for career advancement with continuous learning and development.


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