Call Center Operations Manager II

4 days ago


Orange Park, Florida, United States MCI Careers Full time
Job Title: Call Center Operations Manager II

We are seeking an experienced Call Center Operations Manager II to join our team. As a key member of our operations team, you will be responsible for leading a team of call center supervisors and ensuring the delivery of exceptional customer experiences.

Key Responsibilities:
  • Lead a team of call center supervisors to achieve exceptional customer satisfaction and quality metrics.
  • Develop and implement process improvements to increase efficiency and productivity.
  • Collaborate with cross-functional teams to drive business growth and customer engagement.
  • Provide coaching and development opportunities to team members to enhance their skills and performance.
  • Monitor and analyze key performance indicators to inform business decisions and drive continuous improvement.
Requirements:
  • Minimum 2 years of experience in call center operations management.
  • Proven track record of delivering exceptional customer experiences and driving business growth.
  • Strong leadership and coaching skills with the ability to motivate and develop team members.
  • Excellent communication and interpersonal skills with the ability to collaborate with cross-functional teams.
  • Ability to analyze data and make informed business decisions.
What We Offer:
  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • Collaborative and dynamic work environment.
  • Recognition and rewards for outstanding performance.

We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and results-driven individual with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.



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