Director of Housekeeping Operations

2 months ago


Peach Bottom, Pennsylvania, United States Great Wolf Lodge Full time

Job Summary:

The Director of Housekeeping Operations is responsible for overseeing the daily activities of the Housekeeping and Laundry department at Great Wolf Lodge. This senior-level position requires a strong leader who can effectively manage a team, ensure guest satisfaction, and maintain profitability within the housekeeping function.

Key Responsibilities:

  • Operations Management: Develop and implement comprehensive plans to support organizational objectives, allocating resources and time across groups or departments.
  • Fiscal Management: Manage the daily activities of the Housekeeping and Laundry department, including budgeting, forecasting, and financial reporting.
  • Team Supervision: Provide supervision to Laundry pack members and ensure the efficiency and effectiveness of the operation.
  • Guest Satisfaction: Monitor, manage, and respond to guest comments, addressing guest service and liability claims in a timely and professional manner.
  • Staffing and Training: Develop, implement, and monitor schedules for the housekeeping operation, manage staffing process, and plan and implement staff training and development programs.
  • Quality Assurance: Monitor quality assurance programs for the lodge and review accuracy of nightly housekeeping reports.
  • Safety and Compliance: Enforce policies and procedures, maintain a working knowledge of general and departmental safety procedures, and ensure compliance with all appropriate regulations.

Requirements:

  • Education: High School diploma or GED
  • Experience: Minimum of 3 years experience supervising/managing large housekeeping department and 5 years hotel or resort experience
  • Skills: Excellent management skills, conflict resolution, coaching, development, and teamwork

Physical Requirements:

  • Sit or stand for extended periods of time
  • Lift up to 15 lbs


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