Bilingual Retail Customer Service Representative

1 week ago


Grand Rapids, Michigan, United States Sherwin-Williams Full time

Customer Service Specialists at Sherwin-Williams work closely with wholesale and retail customers to determine their needs and provide solutions. They are responsible for promptly resolving customer concerns, ensuring maximum client satisfaction, and staying up-to-date with product features and visual standards.

Key responsibilities include:

  • Assisting customers in person and over the phone
  • Building trust relationships with wholesale and retail customers
  • Processing sales transactions accurately
  • Maintaining precise work order files and formulas
  • Stocking shelves and setting up displays
  • Complying with inventory control procedures

Minimum requirements include:

  • Being at least 18 years old
  • Being legally authorized to work in the country of employment
  • Being able to read, write, comprehend, and communicate in English and Spanish
  • Being able to lift and carry up to 50 lbs frequently and up to 70 lbs occasionally

Preferred qualifications include:

  • Having a valid driver's license
  • Having at least a high school diploma or GED
  • Having at least one year of experience working in a delivery, retail, or customer service position

Sherwin-Williams is an equal employment opportunity employer and welcomes applications from all qualified candidates.



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