Customer Service Representative

4 weeks ago


Grand Rapids, Michigan, United States European Wax Center Full time
Customer Service Representative

As a valued member of our team, you will be the first point of contact for our guests, providing a warm and welcoming experience that sets the tone for their visit. You will be responsible for managing the flow of guests, answering questions, and resolving any issues that may arise. We are looking for a professional and friendly individual who is able to work effectively in a fast-paced environment and provide exceptional customer service.

Key Responsibilities:
  • Manage the front desk and provide exceptional customer service
  • Answer questions and resolve issues in a timely and professional manner
  • Work effectively in a fast-paced environment
  • Provide a warm and welcoming experience for our guests
Benefits:
  • Medical, Vision & Dental Insurance
  • 401K Program with Employer Match
  • Free Brow Waxing and Tinting
  • Discounts on all other waxing services
  • Discounts on all retail products
  • Paid Vacation Day Gifts
  • Pay Advances
  • Birthday & Anniversary Gifts
  • Bi-Weekly Bonuses
  • Staples Discount as an EWC Employee
  • Google Review Bonus Payout
  • Great Guest Referral Program - Unlimited
  • Great Employee Referral Program - Unlimited
  • Experts in Wax Scholarship Program
  • Career Growth opportunities
  • On-site paid training
  • A fun, well-managed, successful work environment
  • Increased Hourly Rate for Bilingual Associates (Spanish)
Requirements:
  • A positive, friendly, and upbeat personality
  • A professional appearance and demeanor at all times
  • Managing the flow of guests in/out of the location
  • Prior sales experience is an additional asset, but must be open to a sales-based role
  • Part-Time or Full-Time Availability & ability to work at least one weekend day


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