Building Services Assistant

2 weeks ago

Salem, Oregon, United States Oregon State University Full time
Job Summary

We are seeking a highly motivated and detail-oriented individual to join our team as a Help Desk Assistant. This is a part-time position that will provide support to the Memorial Union at Oregon State University.

Key Responsibilities
  • Provide exceptional customer service to staff and customers in person, via telephone, and email.
  • Refer customer requests and issues to the correct resources in Building Services or the Memorial Union organization.
  • Assist in issuing keys to authorized staff and customers, and collecting keys as directed.
  • Support and help celebrate staff successes, celebrations, and building-services staff development.
  • Answer the phone, radio, and Help Desk emails, and forward messages that help plan and initiate action.
  • Support the MU team and guests during emergencies.
Administrative Tasks
  • Print, review, and prepare building services meeting room schedules for the next day.
  • Support package receipt log and deliver within the MU organization.
  • Create and coordinate temporary signage as needed in support of Maintenance & Operations.
  • Perform routine office area cleaning, straightening, and recycling.
  • Check and restock all office resources and supplies, including resources used at the counter and the paper bins/trays in our various office equipment.
  • Create and maintain documents using Microsoft Office programs.
  • Provide administrative project support to Maintenance, IT, Projects, Custodial, and Operations.
  • Support daily passdowns between shifts by providing information in writing and on the whiteboard.
  • Provide scheduled labor support to supplement labor needs around Help Desk staff vacation and planned absences.
Requirements
  • Must be academically enrolled in a high school, community college, or university and pursuing a program or course of study.
  • Must meet Academic Standing Requirements; students on academic suspension are not eligible for employment.
  • Must meet the applicable minimal enrollment standard.
Preferred Qualifications
  • Prior office experience - answering phones, taking notes, and inputting data.
  • Be able to demonstrate a commitment to promoting and enhancing diversity/inclusion.
  • Must be detail-oriented.
Working Conditions / Work Schedule

This is a part-time position that requires availability to work scheduled shifts during daytime weekdays.

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