Guest Experience Ambassador

3 weeks ago

Chicago, Illinois, United States Compass Group, North America Full time

Job Summary

The Guest Service Agent (GSA) is responsible for creating a warm and welcoming atmosphere for all clients, executives, and staff members at all times. Located on the reception floor and in all public areas, the GSA will be the first point of contact for visitors, making them feel comfortable and directing them to their appointments and meetings.

Key Responsibilities:

  • Provide high-level internal and external customer support
  • Greet employees and visitors, welcome visitors with a smile while maintaining eye contact
  • Meet, greet, and escort all VIP guests
  • Ensure the guest was delighted and satisfied during the arrival, throughout the stay, and during a fond farewell
  • Ensure daily optimal workspace occupancy and assist in making day of space reservations using an online tool
  • Assist with guest services and support, including directing guests to the appropriate resource, wayfinding, checking guest coats and luggage, etc.
  • Speak knowledgeably about the office, building, surrounding areas, transportation, local restaurants, and other points of interest
  • Handle daily signage requirements for guest wayfinding
  • Maintain building visitor list by managing the access badge process for employees and visitors. Follow all security procedures and ensure visitors have visitor badges and name tags
  • Weekly and daily communication with Experience Team to confirm all attendee counts, security access, and host contact information
  • Operate telecommunication systems and manage incoming calls; relay any messages to the appropriate resource
  • Prepare and maintain lobby area daily, align all furniture to ensure a welcoming look
  • Restock supplies daily throughout the reception and storage room areas
  • Provide general travel support (arranging for transportation, providing directions, etc.)
  • Work closely with facilities, local technology, and other workplace departments to ensure a high-quality experience for all guests
  • When brought to the attention of the Welcome Host, assist with filing facilities tickets as well as a follow-up
  • Carry out instructions for security, fire, health, and safety guidelines
  • Communicate and interact effectively with any workplace position and showcasing a willingness to provide backup support
  • General administrative support
  • Interface with vendors (catering, AV, etc.) to provide seamless customer support
  • Respond to inquiries and anticipate customer needs
  • Communicate effectively with peers, displaying accuracy and attention to detail both in verbal and written communications
  • Maintain a strong awareness of business activity and communicate all updates with team members
  • Conduct opening and closing walkthroughs when business requires
  • Other duties as assigned

About Compass Group, North America

Compass Group, North America is a leading foodservice and support services company that delivers high-quality, innovative dining and support services to a wide range of clients across the country. We are committed to providing exceptional customer service, quality food, and a safe and healthy work environment for our employees.

Why Work for Compass Group, North America?

We offer a competitive salary and benefits package, as well as opportunities for career growth and development. Our employees are our greatest asset, and we are committed to providing them with the training, support, and resources they need to succeed in their roles.

How to Apply

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to our online application system.

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