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Senior Practice Consultant

1 month ago

Los Angeles, California, United States Legal Soft Full time

We are looking for a Senior Practice Consultant to manage client relationships with law firms, ensuring satisfaction, retention, and growth. Key Responsibilities:

  • Manage a portfolio of law firm clients, focusing on the Personal Injury sector.
  • Build strong relationships with key client stakeholders and serve as the primary point of contact.
  • Collaborate with law firms to assess their needs and match them with LegalSoft's Virtual Assistant and service offerings.
  • Drive new sales, cross-sell, and upsell services such as website development, social media management, and additional staffing.
  • Monitor VA performance and client satisfaction, ensuring high engagement and quality service delivery.
  • Track account metrics including revenue, profit margins, VA placements, client satisfaction, and engagement.
  • Work closely with Client Success Managers (CSMs) to ensure consistent communication and support for clients and virtual assistants.
  • Prevent client poaching by proactively identifying and addressing concerns related to VAs.
  • Prepare and present reports on client evolution, revenue tracking, and client engagement to leadership.

Qualifications:

  • 3+ years of experience in Case Management, Paralegal, or Operations roles in a Personal Injury law firm.
  • Strong understanding of Personal Injury law firm operations, processes, and pain points.
  • Proven experience in managing client relationships and driving revenue growth.
  • Excellent communication, negotiation, and problem-solving skills.
  • Ability to manage multiple accounts and tasks in a fast-paced environment.
  • Familiarity with Virtual Assistant services or experience in legal staffing is a plus.
  • Strong organizational and time management skills.
  • Proficiency with CRM software and other sales management tools.