Senior Product Marketing Manager

2 weeks ago


Herndon, Virginia, United States T-Mobile Full time
Job Title: Senior Product Marketing Manager

At T-Mobile, we're committed to delivering exceptional customer experiences. As a Senior Product Marketing Manager, you'll play a key role in creating innovative digital experiences that exceed customer expectations.

Job Overview

We're a customer-obsessed company, and we're looking for a talented individual to lead the strategy and implementation of end-to-end customer experiences. You'll use consumer and market insights to define and influence innovative experiences that increase customer satisfaction, drive sales, and reduce costs.

Responsibilities
  • Use strong analytical skills to understand end-to-end customer experiences across multiple channels and customer touchpoints.
  • Identify experience gaps to develop deep insights into customer needs and behaviors.
  • Develop hypotheses and create test-and-learn plans to improve experiences and functionality across key areas in Digital.
  • Define strategies to optimize key digital journeys based on customer needs and business priorities.
  • Represent the team in key leadership meetings to objectively evaluate new business strategies and their impact on digital experiences.
Requirements
  • 7+ years of experience delivering customer-centric value in frontline or digital strategic and product vision roles.
  • Bachelor's degree or equivalent experience in Marketing, Business, Communications, or a relevant field.
  • Skilled in User Experience (UX) and Design Thinking.
  • Experience with A/B testing, usability assessments, segmentation, and personalization.
What We Offer

At T-Mobile, we offer a competitive base salary and compensation package, as well as opportunities for professional growth and development. Our benefits include medical, dental, and vision insurance, a flexible spending account, 401(k), employee stock grants, and more.

We're an equal opportunity employer and welcome applications from diverse candidates. If you're passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.



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