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Customer Service Representative

2 months ago

Salt Lake, Utah, United States Regions Bank Full time
Job Summary

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Regions Bank. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers, resolving their inquiries and issues in a timely and professional manner.

Key Responsibilities
  • Customer Support: Provide telephone support to customers regarding their account activity, answering questions and resolving issues in a timely and professional manner.
  • Account Maintenance: Process customer payments, perform account maintenance requests, and review and note accounts for customer correspondence.
  • Communication: Develop and maintain effective communication with customers, both verbally and in writing, to ensure their needs are met and issues are resolved.
  • Team Collaboration: Work collaboratively with other team members to achieve customer satisfaction and resolve complex issues.
Requirements
  • Education: High School Diploma or equivalent required.
  • Skills: Excellent customer service skills, ability to learn additional systems, ability to multi-task and work in a fast-paced environment, and strong attention to detail.
  • Experience: One year of customer service experience preferred.
Benefits
  • Competitive Pay: Competitive salary and incentive pay plans.
  • Benefits Package: Comprehensive benefits package, including medical, dental, and vision benefits, 401(k) with company match, and paid time off.
Work Environment

This is a full-time position, working 40 hours per week, Monday through Friday, during business hours. The position is located in Salt Lake City, Utah, and requires the ability to work in a fast-paced environment.