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Customer Experience Specialist

1 month ago

Pittsfield, Massachusetts, United States Jo-Ann Stores, LLC Full time

Job Summary

The Customer Experience Specialist is responsible for delivering a premium customer experience by inspiring creativity within our customers and making JOANN their happy place. This role drives sales through advanced product knowledge, innovative merchandising, and cutting counter accuracy.

Key Responsibilities

  • Greets every JOANN customer and uses the F.A.S.T. service model to meet the customer's needs.
  • Processes customer transactions at the cutting counter and cash register in an efficient and friendly manner.
  • Lifts boxes from the truck and receiving area, places, and arranges items on shelves and racks.
  • Stocks shelves accurately according to planogram while maintaining a high level of productivity and close attention to detail.
  • Assists other Team Members with tasks to ensure that the team exceeds expectations set by Store Management.

Requirements

  • High School Diploma, GED, or equivalent.
  • No experience required, but 1-3 years of previous experience in a customer-centric environment is preferred.
  • Ability to work a varied schedule based on business needs.
  • Ability to lift, place, and arrange items on shelves and racks.

Benefits

  • Medical, Dental, and Vision benefit plans.
  • Company-paid basic, Optional, and Dependent life insurance.
  • Long-term disability and Company-paid Short-term disability.
  • Paid Time Off and Sick Time.
  • Tuition Reimbursement.
  • Team Member Discount.